Summary
Date Posted: Thursday, March 10, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Emperor Palace Entertainment is a Media, entertainment and online sports betting company integrating strategy, creativity and technology to provide unique customized media and entertainment solutions. Our Group is headquartered in Lusaka, Zambia in the Southern part of Africa. Our Group is in the business of event management; brand activation and promotion, exhibition management as well as Digital Media and Tour marketing. We offer personalized consultation, as we understand to create a unique solution for you, we need to deeply understand your specific needs and requirements. The positions we are looking for are the following;
Job title: Customer Service Representatives
Basic Job Information
Job Category :Banking
Job Level :Entry Level
Employment Type :Full Time
Job Location: Lusaka, Zambia
Offered Salary: Negotiable

Job Specification
Education Level :Bachelor’s Degree Graduate
Experience Required :More than 1 year

Professional Skill Required:
• Time Management Skills, Multi-Tasking Skills, Communication Skills
• Proficient in Microsoft office 2016 or higher, such as Outlook, Word, Excel.
• Strong proficiency in interpersonal and communication skills including verbal and written English.
• High level of attention to detail and accuracy.
• Other Specification
• Proven customer support experience.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, priorities, and manage time effectively.
• Effectively manage large amounts of incoming email/chat/calls.
• Identify and assess customer’s need to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication
• Willing to work during night shifts and public holidays

Competences
• Must have betting experience and knowledge
• Good with numbers
• Must be able to speak English fluently. (Ability to speak Hindi is an added advantage)
• Patience
• Problem solving skills
• Friendly
• Teamwork
• Pays attention to detail
• Time Management
• Attentiveness
• Punctual

Work Hours: 8

Experience in Months: 12 12:00:00 AM Bachelor Degree

Job application procedure
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.
Interested and Qualified Candidates are requested to submit their updated resume, certificate of grade 12 results and cover letter ONLY to skybookent@gmail.com

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