Summary
Date Posted: Monday, June 17 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job responsibilities:
• Manage daily sales booking orders and ensure timely completion of customer order billing.
• Oversee the production of customer orders, from quotation to delivery and damage compensation.
• Follow up on overdue customer payments to ensure timely collection.
• Coordinate with the Chinese manager to handle office customer orders and support local team operations.
• Conduct training for new team members and supervise the accuracy of sales orders and warehouse documents.
• Lead the local customer service team, conducting regular meetings to review team performance and customer feedback.
• Manage the transition from POS to CRM system, including training and ensuring smooth system integration.

Job Requirements:
• Minimum 3 years of experience as a Customer Service Supervisor in a wholesale channel company.
• Strong understanding of customer service principles and experience with CRM systems preferred.
• Bachelor’s degree in business administration or related field.

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
• Why Join Us: At Keda Zambia Ceramics, we offer a dynamic work environment where initiative and dedication are valued. Join our team and contribute to our success in the Zambian market.
• Application Instructions: Interested candidates for any of these positions are invited to submit their resume and cover letter. Please indicate the position you are applying for in the subject line).
• To apply for this job email your details to kedazambiarecruitment@gmail.com 

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