Customer Service Supervisor job at MTN
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868 Days Ago
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Vacancy title:
Customer Service Supervisor

[ Type: FULL TIME , Industry: Telecommunications , Category: Management ]

Jobs at:

MTN

Deadline of this Job:
09 September 2022  

Duty Station:
Within Zambia , Lusaka , South - Central Africa

Summary
Date Posted: Friday, September 02, 2022 , Base Salary: Not Disclosed

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Learn more about MTN
MTN jobs in Zambia

JOB DETAILS:
Customer Service Supervisor
Responsibilities

• Manages the Service Centre, providing customer centric, cost–effective service in order to increase the overall sales performance of MTN Zambia;
• Translates unit business plan into annual Service Centre plan, ensuring that the teams have the required product stocks, information and resources required to achieve Service Centre objectives;
• Ensures the MTNZ policies, processes and procedures are well disseminated amongst Service Centre staff to facilitate effective customer service;
• Ensures that brand corporate identity, retail visual identity and merchandising standards are maintained within the Service Centre;
• Manages the Service Centre team towards objectives set, ensuring that the teams comply with policies, processes and procedures, and meet customer service and performance standards;
• Manages the resolution of escalated queries and complaints, ensuring that these are resolved within service level standards;
• Conducts reconciliation of stocks and cash at the Service Centre according to policy and procedures;
• Ensures that cash is banked on a daily basis as per policy and procedure;
• Liaises with other departments to facilitate adequate service provision within the Service Centre.

Requirements
• Grade 12 certificate with 5 credits or better of which English and Mathematics are a must;
• Professional Diploma in Sales/Marketing/Business or equivalent;
• 3 years Sales experience;
• Administration and Operational Management experience;
• Telecommunications experience added advantage.
Women are strongly encouraged to apply
Hand delivered applications will not be accepted and closing date for accepting applications is 9th September 2022.
Note: that only shortlisted candidates will be contacted.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
To apply for this job please visit mtnzambia.zohorecruit.com.

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Zambia
Job Type: Full-time
Deadline of this Job: 09 September 2022
Duty Station: Lusaka
Posted: 05-09-2022
No of Jobs: 1
Start Publishing: 05-09-2022
Stop Publishing (Put date of 2030): 05-09-2065
Apply Now

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  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid143μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Customer-Service-Supervisor-job-at-MTN-38656'110μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 152μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"389μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES924μs8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin79μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin69μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`77μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'73μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'218μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 259567μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?110μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?1.41ms912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy