Summary
Date Posted: Friday, September 02, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Customer Service Support
Responsibilities
• Responds to walk in customer needs and problems relating to sim cards or phones or any other service complaint;
• Provides features on the sim cards;
• Deactivates/reactivates stolen or recovered sim cards;
• Provides, creates and maintains numbers for prepaid walk in customers;
• Replaces/ maintains numbers for prepaid walk in customers;
• Acquires and maintains complete knowledge concerning the company’s range of products and services and applies that knowledge in relation to customer’s requirements and problems;
• Maintains up to date literature on MTN products, sales, aids and price list;
• Stays abreast of developments in areas of expertise.

Requirements
• Grade 12 certificate with 5 credits or better of which English and Mathematics are a must;
• Diploma in Sales & Marketing or equivalent;
• Understanding of various converging technologies;
• Understanding of various corporate requirements;
• Computer literacy.
Women are strongly encouraged to apply

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
Hand delivered applications will not be accepted and closing date for accepting applications is 9th September 2022.
Note: that only shortlisted candidates will be contacted.
To apply for this job please visit mtnzambia.zohorecruit.com.

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