Summary
Date Posted: Wednesday, September 07, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Chambeshi Water Supply and Sanitation Company Limited (ChWSSC), is the Utility Company based in Northern and Muchinga Provinces of Zambia providing water and sanitation services under the provision of the Water and Sanitation Act No. 28 of 1997.
The vision of the Company is be “National Best in Water Supply and Sanitation Services” and whose mission is to “Sustainably provide quality Water Supply and Sanitation Services to the satisfaction of the customer while embracing innovation and stakeholder support”
To achieve this, the company endeavors to ensure that it has the adequate staff with the right skills.
The Company now invites applications from suitably qualified Zambians to fill the following vacancy:

Job title: Customer Services Officer- Salary Grade Cms-5
Job Purpose:
To contribute to the financial viability of the Company by strict maintenance of the billing cycle and bill distribution and revenue collection from GRZ accounts, maintenance of DDACC accounts and customer complaint resolution.

Main Duties And Responsibilities
• Interprets and implements the commercial policy
• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend revenue collection methods to management by collecting customer information and analysing customer needs
• Prepare reports by collecting and analysing customer information
• Contribute to team effort by accomplishing related results as needed
• Undertakes Revenue Collection from GRZ and Commercial institutions through physical visitations
• Receive investigate and resolve customer queries, referred from districts.
• Prepare and submit accounts to be handled to Bailiffs.
• Prepare identified accounts that qualify for debt write off.
• Prepare a monthly commercial report, as per standardized format.
• Cancel or upgrade accounts

Qualifications and experience
• Full Grade 12 Certificate or its equivalent with passes in English and Mathematics
• Degree in Business Administration, Marketing, Accountancy or any business-related discipline where time to qualify is up to 3 years.
Minimum relevant work experience of 3 years.
• Must be Reliable, Honest, integrity keeper, Computer literate and able to Numerate.
• Must be proficient in Microsoft package
• Excellent communication and presentation skills
• Customer orientation and ability to adapt/respond to different types of characters
• Proven customer support experience

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
Closing date for receiving applications is Friday, 24th September, 2022. ChWSSC provides equal employment opportunities and those who meet the above qualifications and are interested can forward their application letters, CVs and certified copies of their Academic and Professional Qualifications to:
The Director-Human Resources Administration
Chambeshi Water Supply and Sanitation Company Limited
P.O. Box 410397
KASAMA
ZAMBIA.

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