Summary
Date Posted: Monday, July 03 2023, Base Salary: Not Disclosed

JOB DETAILS:
We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Representatives. As a Customer Support Representative, you will play a crucial role in providing prompt and helpful assistance to users of our marketplace app. You will address customer inquiries, concerns, and technical issues through various channels, ensuring a positive user experience.

Key Responsibilities:
• Provide exceptional customer support by addressing inquiries, concerns, and technical issues through phone, email, and chat channels.
• Ensure prompt response times and strive for first-call resolution to maximize customer satisfaction.
• Demonstrate empathy and understanding while effectively troubleshooting and resolving user complaints.
• Maintain accurate records of customer interactions and follow up when necessary.
• Collaborate with cross-functional teams to escalate and resolve complex customer issues.
• Stay updated on product knowledge and company policies to provide accurate information to customers.
• Identify trends and common issues to improve overall user experience and proactively address potential concerns.


Requirements:
• Diploma or degree in a relevant field
• Strong interpersonal and communication skills, with a customer-centric approach.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Excellent problem-solving and troubleshooting abilities.
• Patience, empathy, and the ability to remain calm under pressure.
• Proficiency in using customer support software and other relevant tools.
• Experience in a customer support role or similar customer-facing position is preferred.
• Knowledge of marketplace apps or e-commerce platforms is a plus.
 
Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Postgraduate Degree

Job application procedure
Click here to apply now
Application deadline is Tuesday 4th July 2023
Shortlisting will be done on Wednesday 5th July 2023
Competency tests for successful candidates Friday 7th July 2023
Oral interviews Tue 11th July



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