Summary
Date Posted: Friday, June 30, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
Main tasks and responsibilities:
• Support Zambia Revenue Authority (ZRA) in further developing their customer experience strategy/plan and operationalization of the respective measures.
• Support ZRA in the cooperation with local governments (further development of the implementation strategy for ZRA – councils’ cooperation and operationalization of respective measures).
• Support ZRA in the rollout of e-learning format, especially through the Moodle-based Atingi e-learning platform.
• Identify capacity building needs (on the organizational and individual level) for ZRA in the respective areas.
• Support ZRA in donor coordination.
• Support the programmes’ efforts in monitoring, evaluation, reporting as well as knowledge management in the area of tax and customs administration.
• Support the programmes’ efforts in public relations in the area of tax and customs administration.
• Support the steering of external experts and consultancies.
• Where appropriate and reasonable, the position holder is expected to perform tasks outside the scope of the job description, especially in case the core partner ZRA requests technical support in further areas not mentioned here.

Required qualifications
• University degree in an area relevant to the program’s objectives, such as business administration, public administration, marketing, social or development studies, etc.

Professional experience
• Experience working in customer relationship management.
• Experience with e-learning, ideally in the design of e-learning content.
• High affinity to latest IT applications, e.g., Microsoft applications and customer service software.
• Experience working in local revenue management is an asset.
• Experience working in/with ZRA and/or a local government entity is desirable.
• Professional experience in organizations of bilateral or multilateral development cooperations is an asset.

Other knowledge and additional competences:
• Willingness to acquire new knowledge as required by the assigned tasks
• Strong commitment to the programme’s mandate, team spirit, reliability and diplomatic skills
• Strong intercultural competence and gender sensitivity.
• Strong advisory competence, conceptual skills and ideally experience with the use of agile methods
• Excellent communication and writing skills in English.
• Strong ability to flexibly adjust to new tasks and roles arising from changing cooperation modalities with the partner.


Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure

The successful candidate will be expected to start employment with GIZ, on a fixed term contract. Application deadline: 9 July 2023. Please understand, that we can only accept and process applications via our E-recruiting system.

Applications should meet the following criteria:
Cover letter quoting the reference: GIZ_GFG_CESMA must be uploaded using font type Arial, size 11. In the first paragraph, please outline your motivation for applying for the position. In the second paragraph, outline your experience in the position.
CVs must be uploaded in PDF not exceeding three (3) pages. Do not indicate your marital status, religion, political affiliation or insert your photo.
Certificates, qualifications, etc. must not be attached to the application.
Traceable references of previous engagements must be provided.


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