Summary
Date Posted: Saturday, April 23, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Identification Section
Job Title: Food and Beverage Executive
Job Grade: M5
Division: Operations
Department: Food and Beverage
Supervisor: Food and Beverage Coordinator

Job Purpose
The Food & Beverage Executive is concerned with the accurate recording/processing of reservations and the maximization of Food & Beverage outlet sales through proactive selling techniques. The Food & Beverage Sales Executive is responsible to take Reservations for Food & Beverage Outlets.

Key Responsibilities
•Plan, supervise and control various operations, working closely and supporting the food and beverage Coordinator.
•Anticipate guests’ needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction.
•Constant effective communication with managers and supervisors regarding any guest or staff issues.
•Encourage and motivate staff with a positive attitude.
•Operate POS (point of sale) and maintain security of system.
•Follow the correct cash up and management of bills and house accounts, including cash and credit card transactions.
•Prepare reports for food and beverage Coordinator.
•Manage waiters, bartenders by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner.
•Maintain excellent product knowledge.
•Prepare weekly staff rosters if need be.
•Conduct service briefings.
•Ensure all front of house staff adhere to the ‘company code of conduct’ and ‘standard operating procedures’
•Monitor staff closely to identify any transgressions throughout service so that these can be addressed immediately.
•Ensure the correct set up for functions and bookings for the day.
•Ongoing menu and beverage training as well as developing regular tests.
•To perform any other duties as assigned by the Food and Beverage Coordinator.
•To carry out any other reasonable duties and responsibilities as assigned by the General Manager or their appointee.

Knowledge, Skills, Qualifications and Experience
a) Professional Qualification:
•Grade 12 certificate
•Diploma or professional Qualification in relevant field.
•Professional membership.

b) Work Experience:
•Minimum of 3 years work experience in a similar position

c) Skill Specifications:
•Food & Beverage product knowledge;
•Strong organizational skills and ability to multitask;
•Ability to stay calm under pressure;
•A willingness and passion to serve; presentable and well groomed;
•Ability to work long hours, day and night, including weekends and holidays
•Strong ability to communicate and to read and write in English is essential. Additional languages are a plus.
•A passion to learn, teach and drive improvement in employees.

Work Hours: 8

Experience in Months: 36

Level of Education: Associate Degree

Job application procedure
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