Summary
Date Posted: Wednesday, January 19, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Food and Beverages Supervisor
Responsible To: Unit General Manager
Unit of Operation: Mika Lodge Limited (Jesmondine)

Summary of Responsibilities:
• Create a sense of welcome and personalized service excellence for our guests
• Display an active presence in our dining rooms and public areas, interacting with guests and colleagues.
• Must be competent in the management of various hotel based systems in order to deliver superior service.
• Monitor resources, ensuring the tools are available to deliver services that meet and exceed guest expectations.
• Ensure appropriate performance management of colleagues in accordance with Hotel standards, policies and procedures.
• Seek out new ways to enhance service and increase profits through effective and innovative promotions and marketing opportunities
• Maintain a constructive, harmonious and communicative working relationship with all supporting departments.
• Champion the ongoing professional development, and work satisfaction of all colleagues
• Ensure a clean and safe working environment, consistently promoting colleague health and safety.
• Promote and develop a culture of environmental awareness and responsibility
• Ensure that the restaurant maintains a first class, positive visual impact including ambience, cleanliness, decor and service flow.
• Set a positive example for Food & Beverage colleagues through exemplary dress, grooming and self-discipline and monitor colleague performance in these areas
• Inspect menus, cutlery, linen, tableware, and glassware & equipment/tools on a regular basis ensuring they are clean, well maintained and consistent
• To ensure that regular stock takes are conducted and all breakages and damages are recorded and explained.
• To ensure that an effective table reservation system is in operation.
• To ensure that staff attendance registers are completed daily in accordance with statutory procedures; and that any anomalies are reported
• To ensure that waiters are always correctly and smartly dressed, that they offer professional and courteous service to their customers.
• To ensure that once a booking is confirmed all details and requirements are noted using a check list so that nothing is forgotten.
• Timely conduct trainings for all staff in areas of need to maintain and improve quality service delivery.
• Conduct periodic operating equipment stock counts and inventory management exercises and maintain good inventory register.
• You will conduct any other lawful duties that will be delegated by your superiors.

Requirements
• Must be a holder of a minimum of Diploma in General Hospitality management / Food and Beverage or any equivalent qualification.
• Proven experience in the same capacity with a minimum of three (3) years of practical work at supervisory level.
• Great attention to detail and high levels of creativity
• Organisation and leadership skills and must be honesty in all dealings.
• Willingness to replenish professional knowledge

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
Only qualified candidates for this position meeting the stipulated requirements should send their soft copy applications and updated curriculum vitae to recruit@mikahotels.com or send hard (physical) copies ones to Mika Lodge Limited located in Jesmondine. Only shortlisted candidates will be contacted for the next phase of the recruitment.

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