Front Desk Manager job at Recruitment Matters Africa
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967 Days Ago
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Vacancy title:
Front Desk Manager

[ Type: FULL TIME , Industry: Consulting , Category: Management ]

Jobs at:

Recruitment Matters Africa

Deadline of this Job:
10 April 2022  

Duty Station:
Within Zambia , Lusaka , South - Central Africa

Summary
Date Posted: Thursday, March 31, 2022 , Base Salary: Not Disclosed

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JOB DETAILS:
Our client is looking for a Front Desk Manager to join their team
Responsibilities
• Defining and implementing front desk objectives and procedures.
• Hiring and training staff and managing the shift schedules.
• Tending to guests' complaints and questions and providing exceptional customer service.
• Ensuring that the front desk and reception area is kept clean and organized.
• Maintaining front desk office supplies and equipment.
• Managing budgets, records, and contracts.
• Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
• Conducting performance reviews with the front desk staff.
• Generating reports and feedback for presentation to the general manager.
• Performing administrative duties such as filing and updating records, among others, as needed.

Key Skills
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• The ability to provide exceptional customer service.
• Good leadership and training abilities.

Qualifications
• Bachelor's degree in hospitality or similar.
• A minimum of 2 years of experience as a front desk manager or similar.
• Proficient in hotel front desk software such as HotelKey, innRoad, and Cloudbeds.
• Good understanding of procedures and practices in the hospitality industry.

Work Hours: 8


Experience in Months: 24

Level of Education:
Bachelor Degree

Job application procedure
Please click here to apply.

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Job Info
Job Category: Management jobs in Zambia
Job Type: Full-time
Deadline of this Job: 10 April 2022
Duty Station: Lusaka
Posted: 31-03-2022
No of Jobs: 1
Start Publishing: 31-03-2022
Stop Publishing (Put date of 2030): 31-03-2026
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