Vacancy title:
Front Desk Manager
Jobs at:
Recruitment Matters AfricaDeadline of this Job:
10 April 2022
Summary
Date Posted: Thursday, March 31, 2022 , Base Salary: Not Disclosed
JOB DETAILS:
Our client is looking for a Front Desk Manager to join their team
Responsibilities
• Defining and implementing front desk objectives and procedures.
• Hiring and training staff and managing the shift schedules.
• Tending to guests' complaints and questions and providing exceptional customer service.
• Ensuring that the front desk and reception area is kept clean and organized.
• Maintaining front desk office supplies and equipment.
• Managing budgets, records, and contracts.
• Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
• Conducting performance reviews with the front desk staff.
• Generating reports and feedback for presentation to the general manager.
• Performing administrative duties such as filing and updating records, among others, as needed.
Key Skills
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• The ability to provide exceptional customer service.
• Good leadership and training abilities.
Qualifications
• Bachelor's degree in hospitality or similar.
• A minimum of 2 years of experience as a front desk manager or similar.
• Proficient in hotel front desk software such as HotelKey, innRoad, and Cloudbeds.
• Good understanding of procedures and practices in the hospitality industry.
Work Hours: 8
Experience in Months: 24
Level of Education: Bachelor Degree
Job application procedure
Please click here to apply.
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