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Vacancy title:
Guest Relations Executive
Jobs at:
Minor InternationalDeadline of this Job:
15 March 2023
Within Zambia , Livingstone , South - Central Africa
Summary
Date Posted: Monday, March 06, 2023 , Base Salary: Not Disclosed
Learn more about Minor International
Minor International jobs in Zambia
JOB DETAILS:
Livingstone, Zambia
Full-time
Company Location: Avani Victoria Falls Resort
Company Description
Refreshingly understated, contemporary and simple. Whether you want a leisurely family break or romantic escape, AVANI hotels and resorts provide the right space for relaxed and inspired comfort. Discerning service, relaxed dining and engaging recreation facilities for all guests are a given.
Job Description
In this role you are a key ambassador for the hotel and the brand, you will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world. You will be an information provider, diplomat, salesperson, hotel representative, and public relations agent, all of which needs to be portrayed with utmost politeness, efficiency, and friendliness. Additionally, you will monitor daily guest arrivals, ensuring all reservations are honored, requests are carried out and realistic expectations are met. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.
Qualifications
• College diploma in hotel management or related field
• Previous experience in Front Office or Guest Services
• Good Communication skills
• Experience with Front Office Systems
• Good English skills, both written and spoken
Additional Information
Full grade twelve school certificate
Job Experience: No Requirements
Work Hours: 8
Level of Education: Associate Degree
Job application procedure
To apply for this job please visit jobs.smartrecruiters.com
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