Description

Heifer International is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identify, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

1. Introduction

Heifer International (www.heifer.org) is a development organization working to end hunger and poverty and care for the Earth by using sustainable practices and engaging smallholder farmers in agricultural development.  Heifer was founded on the simple belief that ending hunger begins with giving people the means to feed themselves, generate income and achieve sustainable livelihoods. With this strong foundation, Heifer focuses her pro-poor work by creating wealth through viable value chains that harness the social capital of communities to drive market development.

Heifer works in about 21 countries across the World, and these countries are managed under the 3 Regions of Asia, the Americas, and Africa. The Africa Regional office was fully established in January 2021 to deepen access and harness the inherent opportunities across the continent.

2. Project Background, Purpose, and Objectives

Reporting Directly to the Heifer Zambia Country Director with a matrix reporting relationship to the Africa People Director, the Consultant will actively engage in HR business strategy development and contextualization, business and senior management to identify emerging people issues, and support organizational change processes as well as broker HR solutions for country programmatic impact. The role will further develop and coordinate the implementation of the people strategy for Heifer Zambia in line with the business and group people strategies.

The role will foster a customer service culture, coordinate with external and internal customers of the HR function, and deliver HR services per expected standards. Therefore, the role will also provide operational leadership in performance management, talent management, recruitment, reward, health and safety, learning and development, organizational development, and HR business processes.

You are a university graduate with significant HR training and 8-10 years of experience, 5 of which will be in managing HR functions in a dynamic organization. To meet the diverse needs of this role, you will have strategic solid HR operations understanding, customer service orientation, flexibility, the ability to prioritize competing demands, good project management, and interpersonal skills backed with the ability to work within a team and autonomously.  You will have good computer skills and previous experience developing teams and working with senior leaders. Knowledge of legal employment obligations in line with the Zambian national labor law will be an added advantage. Experience working in an International/Multinational private sector, NGO, and/or governmental environment will be an added advantage.

3. Expected Roles and Responsibilities of the Consultant

People strategy

• Develop and monitor overall HR strategies, systems, and tactics to respond to country needs while aligning with regional and global People Strategies and objectives.
• Strive to achieve global, regional, and country People Objectives relevant to the country.

Recruitment Talent Acquisition

• Work with country directors and other stakeholders to assess talent needs for proposals and new projects.
• Manage full cycle including posting, interviews, checking references, background screening, contracting, and onboarding while staying in compliance with Recruitment Policy and SOP.
• Manage Recruitment process documentation and recruitment database and reporting.

Employee Engagement and Relations

• Ensure legal compliance throughout huma
• n resource management processes and guidelines
• Maintain high-quality HR records and systems. Keep local and global HRIS systems up to date.
• Produce timely and high-quality reports on significant personnel changes, department objectives, and global KPIs. Keep secure human resource records and maintain confidentiality.
• Help the Regional HR representative to complete timely internal HR Audits.
• Bridge management and employee relations by addressing demands, grievances, or other issues
• Work closely with the Regional HR team to facilitate in Diversity Inclusion initiatives.
• Oversee and manage a performance appraisal system that drives high performance.

Compensation Management

• Participate in compensation reviews and benchmarking and work closely with the Regional People team.
• Drives internal equity by following the applicable compensation policies and advising management on compensation levels based on internal equity and external competitiveness analysis.
• Maintain and work with regional and global team pay plans and benefits programs.

Learning & Development

• Identify in-country training needs, plan, manage and coordinate the delivery of learning solutions across the business, ensuring the completion of the training plan, including the Organization’s mandatory training.
• Provide advice and coaching to line managers in the country according to established HR policies and procedures to enable people management topics.

Perform any other duties and responsibilities as required by Heifer Zambia Senior management.

4. Consultant submission requirements 

Essential Competencies

• Ability to manage complexities, cultivates innovation, is action-oriented and plans and aligns work process to drive excellence.
• Ability to manage the culture and environment of the organization relative to the country, regional, and HQ levels. Ability to adapt and be flexible to act in a changing and complex environment, with a multitasking mindset.
• Deep understanding of INGO or global context. Strong understanding of country labor law.

Qualification And Skills 

• Proven 8-10 years’ experience, 5 of which will be in managing HR functions in a dynamic organization.
• Previous experience with an International NGO is highly valued.
• A bachelor’s degree in human resources, Business, or a related field. Continued HR education/certification is a significant plus
• Comfortable learning new technologies and HR systems. Previous experience with HRIS
• Experience in implementing strategy, meeting objectives, and working within a matrix structure.
• Excellent influence skills, team management, active listening, negotiation, and presentation skills
• Competence to build and effectively manage interpersonal relationships at all levels of the company
• In-depth knowledge of Zambia Labor Law.