Summary
Date Posted: Thursday, February 15 2024, Base Salary: Not Disclosed

JOB DETAILS:
Our client, in the hospitality industry, is seeking to employ a highly motivated and experienced individual to join their team a Lodge Manager. The role holder will play a pivotal role in ensuring the smooth and efficient functioning of all lodge operations, maintaining high-quality standards, and fostering exceptional guest experiences.

Key Duties and Responsibilities:
Operational Management
• Oversee day-to-day operations, including front desk, housekeeping, and maintenance.
• Ensure all lodge facilities are well-maintained and meet quality standards.
• Monitor and manage room reservations, guest services, and housekeeping processes.
Staff Management
• Recruit, train, and supervise lodge staff members.
• Foster a positive and collaborative work environment.
• Conduct regular performance evaluations and provide constructive feedback.
• Schedule staff shifts and manage workload distribution.
Guest Services
• Ensure a high level of customer satisfaction through excellent guest services.
• Address and resolve guest concerns or issues promptly.
• Monitor guest reviews and feedback to identify areas for improvement
Financial Management
• Monitor budgetary guidelines and financial performance.
• Implement cost-control measures without compromising guest experience.
• Collaborate with the finance department on budget planning and reporting.
Report Generation
• Prepare and submit comprehensive weekly reports to the Director of Operations.
• Provide insights into lodge performance, including occupancy rates, revenue, and guest feedback.
• Highlight notable achievements, challenges, and proposed solutions

Requisite Qualifications, Skills, Proficiency, Experience and Exposure
• Minimum of a Diploma in Hospitality Management, Business Administration, or a related field.
• Proven five (5) years’ experience in lodge or hotel management, with a track record of success.
• Strong leadership and interpersonal skills.
• Excellent organizational and multitasking abilities
• Knowledge of hospitality industry trends and best practices.
• Effective communication skills, both verbal and written.
• Ability to work collaboratively with diverse teams
• Flexibility to adapt to changing priorities and guest needs.
• Previous experience in generating and presenting reports.

Work Hours: 8

Experience in Months: 60

Level of Education: Postgraduate Degree

Job application procedure
• If you are a dynamic and results-driven individual with a passion for hospitality, we invite you to submit your cover letter and resume in one PDF format to bmasfrontdesk@gmail.com  on or before the 18th of February, 2024.

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