Summary
Date Posted: Wednesday, October 12, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Our Lodge on the Copper belt is looking for a Lodge Supervisor who is energetic, service-oriented individual who will be responsible for overseeing the day-to-day operations of our 9 rooms Lodge, Bar and Restaurant. The lodge supervisor will ensure that guest expectations are exceeded and a consistently high standard of customer service and cleanliness is maintained.

Duties:
• Lead, supervise, co-ordinate and monitor all service staff
• Assign and review the work of all staff
• Lead, train and coach new staff in job duties, safety procedures and lodge policies
• Create shift schedules and co-ordinate activities with other departments
• Greet and welcome guests, provide lodge orientation
• Evaluate performance of staff and provide feedback to manager
• Resolve customer complaints and other work-related problems
• Assist the Lodge Manager with planning and inventory control
• Perform weekly grocery and supply runs
• Ensure smooth operation of the lodge
• Other duties as assigned

Requirements:
• Must have completed high school
• Must have full knowledge on Housekeeping operations, Front office as well as food and beverage
• Must have 2 years experience in the hotel industry
• Must have experience in supervising or managing staff
• Must be able to work under minimum supervision
• Must be able to speak, read and write in English
• Excellent organizational, communication, and interpersonal skills
• Excellent problem solving, decision making, job task planning and organizing
• Must have a valid driver’s license
• Must be available to work a variety of shifts including split, evenings, weekends and holidays

Work Hours: 8

Experience in Months: 24

Level of Education: High School

Job application procedure
Kindly note that you MUST attach copies of your NRC, Grade 12 and tertiary qualifications along with the cover letter and curriculum vitae. Applications sent without these attachments WILL NOT be considered.
ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.
If you have the required abilities and are passionate about hospitality, send us your C.V & Qualifications in PDF format to the email: reservations@serene-gardens.com and CC to wanipamwiza2@gmail.com. 


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