Summary
Date Posted: Wednesday, February 01, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
JOB PURPOSE
To provide day to day oversight of the Network Operating Center operations for Airtel Zambia and operational support on a 24/7/365 for Airtel Zambia customers.

CORE RESPONSIBILITIES ARE:
• Timely Surveillance and Escalation of Alarms from the Network Operating Centre (NOC).
• Full Outage / Performance Reconciliation.
• Conduct daily uptime and other KPI reconciliation with partners, tagging incidents with correct RFO and outage bucket.
• Conduct daily, weekly and Monthly Sign off of performance with passive vendor and active MSP for RnP computations.
• Effective governance of Partners.
• Process adherence.
• Regulatory, Occupational Health and safety Compliance.

REQUIREMENTS
Educational Qualifications & Functional / Technical Skills:
A degree in Telecom Engineering.
IP Literate (CCNA /CCNP certified preferable).
Relevant Experience:
• 5 to 10 years’ experience in Telecommunications of which 3 years should be in a management role in an operations related field.

OTHER REQUIREMENTS
• Entrepreneurial disposition in decision making and managing resources.
• Logical decision-making abilities.
• Flexible and dedicated.
• Ability to innovate and deliver value to business.
• Ability to manage an outsourcing partner to effectively deliver on service level agreements.
• Impeccable integrity and character.
• Go-getter.
• Good Communication Skills.
• Understanding of Cost optimisation, Network processes, automation and Innovation.
• Must be a member of the Engineering Institute of Zambia.

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
Suitable candidates requested to apply by sending through their CV’s to jobs@zm.airtel.com 
The closing date for receiving applications is Friday, 3rd Fabruary 2023.
Airtel is an Equal Opportunity Employer and is non-discriminatory on the basis of race, gender, disability or ethnic grouping.
Please note that due to the high volume of applications received, only shortlisted candidates will be contacted.



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