Summary
Date Posted: Monday, May 17, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose
Responsible for all real-time monitoring of Transmission network alarms and alerts received from the NMS, EMS and NE’s. The incumbent will be responsible for identifying and diagnosing all network alarms/alerts and performing first level intervention on all incidents before raising escalation tickets to Network Support and/or Field Teams.

Key Responsibilities
Alert/Alarm Management
To ensure effective monitoring of all network and service alarms in all transmission and customer connections
• Undertake first level problem Diagnosis, Correlation, and intervention
• Raising of Trouble Ticket
Escalation to appropriate teams until resolution
Closure of TT
All stakeholder notification
• Update the incident management system with appropriate information whenever any incident occurs.
Escalate all matters on time so that service is restored as per SLA metrics agreed with clients.
Report on all matters affecting service quality.
• Perform basic daily and weekly system health checks to ascertain system uptime.
• Handle support calls and advise clients in customer friendly manner.
• Security
Always ensure compliance to privacy and security standards

Knowledge, Skills, Qualifications and Experience
• Diploma in Telecommunications or a relevant qualification
• Member of EIZ or ICTAZ or any relevant body
• 1 to 2 years’ experience working in a support role or in the Network Operations Centre

Work Hours: 8

Experience in Months: 12

Level of Education: Associate Degree

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