Summary
Date Posted: Thursday, July 13 2023, Base Salary: Not Disclosed

JOB DETAILS:
Company Overview:
We are a dynamic and rapidly growing start-up meat shop/restaurant that prides itself on providing high-quality meat products and delivering exceptional dining experiences. We are passionate about serving our customers the finest cuts of meat while maintaining the highest standards of service and satisfaction. As we continue to expand, we are seeking an experienced and dedicated Operations and Sales Administrator to join our team and lead the operational, marketing and sales aspects of our business, with a strong focus on excellent customer service and creating unforgettable customer experiences.

Job Summary:
As the Operations and Sales Administrator, you will play a pivotal role in ensuring the smooth operation of our start-up meat shop/restaurant while driving sales growth. In addition to managing day-to-day operations, your primary focus will be on providing exceptional customer service and creating an outstanding experience for every customer. We are looking for a results-driven individual with excellent leadership skills, a keen business acumen, and a passion for the food industry, specifically in delivering top-notch customer service.

Responsibilities:
• Develop and execute operational strategies to ensure efficient and smooth functioning of the meat shop/restaurant, with a strong emphasis on delivering exceptional customer service
• Oversee inventory management, including ordering, receiving, and maintaining the highest standards of quality control for meat products
• Implement effective sales strategies to drive revenue growth and meet sales targets, while ensuring customer satisfaction remains a top priority
• Lead and inspire a team of employees, providing guidance, training, and support to deliver outstanding customer service and create memorable dining experiences
• Foster a positive and customer-centric work environment, always ensuring exceptional service delivery
• Maintain high standards of cleanliness, hygiene, and food safety protocols, ensuring that customers feel safe and comfortable in our establishment
• Monitor and analyse sales and operational data to identify areas for improvement and implement appropriate solutions to enhance the customer experience
• Collaborate with partner marketing teams to develop and implement promotional activities and campaigns that resonate with our target audience and enhance customer engagement
• Manage vendor relationships and negotiate favourable terms and pricing to ensure the highest quality products and services for our customers
• Stay updated on industry trends, market conditions, and competitors to drive innovation and deliver an exceptional customer experience that sets us apart

Requirements:
• Proven experience as an Operations Administrator, Sales Administrator, or a similar role in the food industry, with a strong focus on customer service and creating exceptional customer experiences
• Strong understanding of meat products, including cuts, quality, and sourcing
• Excellent leadership and team management skills, with a passion for developing and motivating employees to deliver outstanding customer service
• Exceptional problem-solving and decision-making abilities, with a customer-centric mindset
• Outstanding communication and interpersonal skills, enabling you to build strong relationships with both customers and employees
• Demonstrated ability to drive sales growth and meet targets while ensuring customer satisfaction remains a top priority
• Proficiency in inventory management and point-of-sale (POS) system
• Knowledge of food safety and hygiene regulations, prioritizing customer well-being and satisfaction
• Flexibility to work in a fast-paced start-up environment and adapt to changing customer needs
• Minimum of a Diploma in Business Administration, Hospitality Management, Food production or a related field (preferred)
Join us in revolutionizing the meat industry and delivering exceptional dining experiences to our customers. If you are a motivated and results-oriented individual with a passion for operations, marketing, sales, and providing outstanding customer service in the food industry, we would love to hear from you!
 
Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Postgraduate Degree

Job application procedure
To apply, please submit your CV and a cover letter outlining your relevant experience and why you are the perfect fit for this role, with a specific focus on your customer service accomplishments and how you have enhanced customer experiences in previous positions.
Email to: oreganofoodsltd@gmail.com 
Clarifications can be channelled to +260 979 334 548 via WhatsApp.
Deadline: 15.00hrs, 16th July 2023.



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