Summary
Date Posted: Wednesday, July 31, 2019 , Base Salary: Not Disclosed

JOB DETAILS:
MPharma is looking for a Patient Support and Delivery Coordinator with a background in healthcare management and Pharmaceuticals. The candidate will be the face of our B2C business and responsible for helping customers use and maneuver our service. The B2C business is a new business unit in mPharma which focuses on creating innovative financing schemes for out-of-pocket paying patients with the aim of improving access to chronic or long-term fixed duration treatments. .

Key Responsibilities
• Obtains client/patients information by answering telephone calls; verifying and providing information
• Maintains and improves quality by adhering to standards and guidelines
• Following call center/communication “scripts” when handling different topics
• Build sustainable relationships and engage customers/patients
• Update job knowledge by studying new products and following Pharmaceutical industry best practice
• Meet personal/team qualitative and quantitative targets
• Partake in taking prescription orders from consumers/patients and capturing appropriately
• Involved in medication packaging and labeling
• Liaises with delivery bike agents to coordinate delivery of drugs to patients on a daily basis
• Involved with stock counts within the delivery services unit
• Provision of medication counseling tips to patients
• Provide regular updates on stocks availability for delivery
Our Ideal Candidate
• Has the ability to work efficiently with all team members within and outside the unit.
• Must pay attention to detail even under work-related pressure.
• Team player
• Efficient at multitasking
• Computer literate

Job Skills: Not Specified

Qualifications
• Qualified and professional Pharmacist with at least 2 years of work experience or a Pharmacy/Dispensing Technician with at least 4 years of work experience in the community/retail space.
• Conversant with the code of ethics of the Zambia Medicines Regulatory Authority..

Job Education Requirements: Not Specified

Job Experience Requirements: Not Specified

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Job application procedure
If you meet the above criteria, please email your current CV and cover letter describing why you are interested in working with mPharma and how you would make a good addition to our team to careers@mpharma.com  using the following subject line: “Patient Support and Delivery Coordinator– (insert Your Name)”. Please note that only shortlisted candidates will be contacted

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