Summary
Date Posted: Tuesday, July 12, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
The Receptionist is operating from the Front Office and is the first contact with clients/customers. The person is responsible for maintaining and building the image of TU. The person is responsible maintaining a friendly clean environment and for promoting good relationship with customers consistent with TU objectives. The person is responsible for planning, controlling and attending to Individuals/Corporates calling or visiting the offices and for attending to the customers in a professional manner, referring customers to the relevant staff for attendance.
The Customer Care Officer (Front Office) will collaborate closely with the Bookkeeper and Customer Care Executives

What You’ll Bring:
Working under pressure
Excellent communication skills
Report writing – Excel and working with various systems
Tertiary diploma
Impact You’ll Make:
Responsibilities:
• Maintaining and ensuring the reception environment is in good state and appearance at all times.
• Receiving visitors and attending to visitors – referring them to the appropriate departments. WFH (Receiving calls, maintaining register and referring calls to appropriate departments/or staff working on case)
• Maintaining a register of all visitors – in and out and in the format approved.
• Assisting visitors to complete TU questionnaire for credit report requests and advising on the required attachments and submitting to processing staff.
• Assisting with interpreting credit report information to customers requiring assistance and advising on the dispute procedure if necessary.
• Issuing receipts for CR payments or TU certificates
• Allocating tickets
• Reporting
• Receiving mail and maintaining a register for in- coming and out -going mail.
• Make bookings for staff travel and or for presentations
• Ensuring that mineral water is available for visitors and staff. Ensuring that the mineral water dispenser is working and is switched off at end of day every day.
• Ensuring COVID measures are in place at front office

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
To apply for this job please visit transunion.wd5.myworkdayjobs.com

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