Summary
Date Posted: Tuesday, May 02 2023, Base Salary: Not Disclosed

JOB DETAILS:

Functions / Responsibilities:
• Ensure that you have general knowledge of your stock and products so that you can advise customers appropriately.
• That stockholding is “true” before finalising sales, as needed. Do not commit to deliveries – always
• Confirm with dispatch.-“Never over promise ,and under deliver”
• Ensure you know and action the appropriate procedures for specials and out of stocks.
• Adhere to the standards of the selling skills course.
• Ensure that your department is always manned.
• Carry out after sales follow up.
• Market awareness
• Always push for add-on sales to increase basket
• Customer satisfaction
• Handle all customers according to the standards in the Interact with Customers course.
• Present a positive image to customers, acknowledge, approach and greet customers as required,
• Understand their special needs and respond to their queries as required
• Meet housekeeping requirements
• Answer telephone in appropriate manner and assist customers
• Timeous feedback to customers according to sunset rules
• Be accountable for stock
• Always be in and around your allocated shelves to prevent theft and breakages.
• Be aware of your stock situation (fast sellers, slow lines, overstocks, out of stocks, low stock levels).
• Give feedback to the HOD or Replenishment HOD.
• Conduct stock counts accurately as required on a regular basis.
• Where stock items are not on RPL, recommend order quantities to the HOD/ replenishment HOD.
• Remove damaged or incomplete items from the floor, report them to the HOD
• Appropriate place for damages, where they can be recorded and correctly processed.
• Confirm with HOD or Replenishment HOD for STO’s from a different site.
• Ensure article code match description before processing
• Merchandize stock and maintain standards
• Always be in and around your allocated shelves to prevent theft and breakages.
• Be aware of your stock situation (fast sellers, slow lines, overstocks, out of stocks, low stock levels).
• Give feedback to the HOD or Replenishment HOD.
• Conduct stock counts accurately as required on a regular basis.
• Where stock items are not on RPL, recommend order quantities to the HOD/ replenishment HOD.
• Remove damaged or incomplete items from the floor, report them to the HOD and take them to the
• Appropriate place for damages, where they can be recorded and correctly processed.
• Confirm with HOD or Replenishment HOD for STO’s from a different site.
• Ensure article code match description before processing

Requirements:
• Grade 12 Certificate
• Tertiary Education
• 1-2 years’ experience
• Excellent customer service orientation and high integrity
• Attention to detail and ability to work under pressure
• Ability to Sale and Meet targets

Competencies:
• Product Knowledge
• Selling skills
• Team Player
• Communication skills
• Perform under pressure
• Adaptability
• Ability to Build and influence others



Work Hours: 8

Experience in Months: 24

Level of Education: Postgraduate Degree

Job application procedure

Interested applicants email doris.kabwe@builders.co.zm

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