Summary
Date Posted: Monday, November 06 2023, Base Salary: Not Disclosed

JOB DETAILS:
What is the job about?
• We are looking for a dynamic, customer-focused individual to join our team and take on the important task of engaging with customers who visit our Sales & Service Centres. The role holder will be expected to engage with a wide array of visitors including providing assistance to new and existing customers. This position will report to the Regional Coordinator.

Successful applicants for this role will:
• Lead and execute sales and registration efforts at Vitalite hubs to achieve and exceed targets
• Implement Vitalite sales practices and product knowledge to ensure effective customer engagement.
• Maintain the highest standard of customer service and ensure that customers are attended to promptly.
• Oversee the Vitalite hubs inventory, ensuring it is adequately stocked with products and necessary supplies.
• Maintain a clean and organized hub environment conducive for customers and staff.
• Collaborate with HQ’s agent care team to ensure that agent needs are met promptly when they call or visit the hubs.

Core Responsibilities
• Facilitate sales and registrations
• Monitor sales registration
• Increase sales and registration
• Perform cash and stock management
• Provide excellent customer care and handling customer queries.
• Generate weekly sales reports

Role Requirements
• Have at least two years’ experience in Sales or Marketing
• Have a certificate in Sales or Marketing
• Be familiar with Microsoft Word and Excel
• Have good English speaking ability
• Be able to speak well at least three local languages (including Bemba and Nyanja)
• Be team players able to multitask and manage their time in a prioritized way
• Have Grade 12 certificate with good Mathematics and English results
• Be comfortable working independently (i.e. without constant supervision)
• Be highly organized

Female candidates are encouraged to apply


Education Requirement: No Requirements

Work Hours: 8

Experience in Months: 24

Level of Education:

Job application procedure
• Please email your up to date CV, copies of your Academic Qualifications and 2 references from prior employers to recruitment@vitalitegroup.com . The subject of your Application should go as follows, Application -Sales and Service Assistant Kafue_(Your Name).
• Please also enclose an essay of no less than 300 words expressing your view on “How do you believe your experience in dealing with difficult customers can contribute to your success in this role at Vitalite Zambia Ltd?”
• Incomplete applications will be disqualified so please take care to ensure you’ve included everything.

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