Summary
Date Posted: Thursday, March 17, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Service and Fulfilment Consultant
Purpose
Responsible for Incidents, Data Capture, Quality Assurance, resolving of queries, recordkeeping, Preparation of Point of Sale for installation. (Customer Service)

Experience and qualifications
• Minimum qualification: Grade 12 Certificate with 5 credits and passes in English and Mathematics,
• Preferred Qualification : A Degree in any related field.
• Minimum years of relevant experience : Minimum of 3 years experiences in Sales, Operations, Card Products and Card Operations.
• Understanding of Merchant Acquiring,related industries and systems e.g.
• Hogan System, Power Card, Base24,Postilion, Visa, MasterCard,
• Computer Literate:
• Ms Word (Intermediate)
• Excel (Intermediate level)
• PowerPoint (Intermediate level)
• Good communication skills
• Leadership skills
• Negotiation skills
• Ability to influence
• People Management

Responsibilities
• Responsible for implementing Group standard service delivery metric (SLA)
• Responsible for keeping records of queries relating to Point of Sale.
• Responsible for keeping records of queries relating to Merchants
• Responsible for all queries received Telephone and emails.
• Responsible for ensuring 100%KYC compliance for all documentations obtained from Merchants before dataCapturing.
• Comply with governance in terms of Legislative and audit requirements.
• Detect and minimise fraud by constantly working fraud queries by trend.
• Ability to plan and organize; Priorities daily, weekly and monthly tasks, carry out each task timeously.
• Manage costs/expenses within approved budget to achieve cost efficiencies. Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Control and escalation of potential risks which may lead to increased costs by identifying and managing delays andshort comings in applications/instructions received.
• Provide end user support to both technical team and merchants.
• PC Literate good knowledge and understanding of MS Office
• Process
• Manage acquiring requests
• New merchant application processing
• Creation of work order in Remedy
• Capturing of Merchant details inRemedy
• CRB checks for merchant applications forms
• Data Capturing in power card
• Validating of power card applications
• Maintenance of merchant details inPower card
• Mapping of merchant outlet number toterminal number in Postilion
• Maintenance of merchant details in Remedy
• Resolve all customer queries efficiently,and within agreed timelines.
• To ensure all related admin work is up to date in Merchant Services.
• To ensure that all the documentations are filed accordingly.
• Sending daily/monthly statements tomerchants
• Processing of applications
• Postilion mapping of out let numbers-50 applications
• Maintenance of merchant details-10Merchants
• Application process per month-50Applications
• Trouble shooting POS terminals
• Merchants receiving manual statements
• Finance
• Logging of incidents in Remedy
• Closing of incidents when settlements resolved
• Settlement queries
• Validation of high value transactions
• Identifying process improvements (costsavings or efficiency improvements
• People
• Request of validation/ transactionevidence
• Merchant trainings on reconciliations and chargeback’s
• Processing of Chargebacks
• Strengthen client relationshipse.g.by providing technical support when required
• Proactive solicit and use of client feedback to improve the effectiveness of internal processes and delivery mechanisms.
• Achieve competence against all keyresult areas required.
• Any duties as may be assigned by Line Manager.

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
To apply for this job please visit www.firstrandjobs.mobi.

All Jobs

QUICK ALERT SUBSCRIPTION