Summary
Date Posted: Thursday, December 05 2024, Base Salary: Not Disclosed

JOB DETAILS:
Summary: The Specialist: Network Operations will assist with the planning, organizing, coordinating, and executing all functions relating to the fibre infrastructure operations in all regions nationally. He/she will cater to internal customers (MTN Group OpCo’s) and external customers (3rd parties, e.g., global carriers, ISPs, MNOs, and digital players) when it comes to the fulfilment of orders and operations. The Specialist: Network Operations will assist in supporting the technology teams to drive the rollout of the network, fulfilment of services, monitoring of services and restoration of services as well as provide periodic reporting on all operations to the Bayobab team.

Key Performance Areas: Core, essential responsibilities:
The Specialist: Network Operations will be accountable to achieve the following objectives:
-Assist the operations team to manage and execute all day-to-day operations.
-Coordinate approved contractors to accomplish assigned work relating to the fibre rollout, plan and schedule work required based on the fibre design-build architecture.
-Work hand-in-hand with Bayobab teams to manage suppliers’ expectations on the fulfilment of orders and ensure all invoicing for fibre infrastructure operational activities is submitted, approved, and tracked.
-Ensure all fibre rollout and construction delivery deadlines are met and within the allocated budget.
-Ensure all fibre infrastructure deployments are compliant with the regulatory and legal.
-Establish clear channels of communication with all internal and external stakeholders to ensure that workflows are clear and function at the required levels to achieve high levels of efficiency and effectiveness and avoid operational delays. -Communicate verbally and in writing any issues that may arise from time to time, impacting the service fulfilment of service orders.
-Maintain policy and procedure documents for all fibre infrastructure operations and periodically review all policy and procedure documents relating to fibre infrastructure operations to identify potential problems and prevent bottlenecks. -Schedule and coordinate bi-annual infrastructure site visits to check on the state of all infrastructure to identify potential problems and communicate findings with the other relevant departments to address the potential problem areas.
-Coordinate fibre maintenance and fibre construction schedule with both Bayobab staff and approved contractors. -Ensure the fulfilment of all service orders from the sales team and ensure that all service orders are duly recorded and tracked with the activation date communicated to the sales and finance team to facilitate billing.
-Ensure full customer satisfaction is achieved over the delivery process with both internal and external customers through on-time implementation and delivery of services. -Maintain an updated list of clients, suppliers and contractors and other key stakeholders whose contribution support the operations of the technology team.
-Maintain an accurate count and track all fibre operation activities using organization systems and spreadsheets and provide weekly consolidated reports. -Manage and monitor performance of the fibre infrastructure and provide weekly consolidated reports and foster cross-functional collaboration between multiple Bayobab business units to deliver accurate reports.
-Optimise the performance of the fibre network through the development and application of capacity management and route development. -Manage the integrity of the network data and configuration, develop and operate systems to monitor and optimise network performance -Performs all other duties as assigned.

Job Requirements (Education, Experience and Competencies):
Education: -BA or BSc degree (preferably in Engineering or Computer Science)

Experience:
-5+ years’ Professional/Technical experience in wholesale/infrastructure/B2B Telecommunications sector/ industry with good knowledge in Planning & Designing of FTTX Networks
-Proven track record in leading and delivering successful network rollout projects
-Experience in Huawei NCE and ZTE EMS will be useful

Competencies:
-Understanding of the fixed connectivity infrastructure wholesale landscape with a focus on emerging markets -Understanding of solution profitability and reporting in the fixed connectivity assets space
-Excellent professional expertise and market knowledge, including good understanding of the competitive environment -Strong public relations and interpersonal skills to be able to function across multiple business lines in a multicultural environment -Good understanding of internal processes to manage fulfilment of orders effectively
-Multi-tasking capability to manage and monitor projects in line with efficient fulfilment and delivery of orders

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

All Jobs

QUICK ALERT SUBSCRIPTION