Summary
Date Posted: Monday, December 30 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose:
To provide ICT first and second line technical support in the University.

Main Duties and Responsibilities:
• Ensure that all user applications in the university run smoothly and, with minimal downtime.
• Provide technical assistance to customer software queries and service requests.
• Provide technical assistance to the ICT End User Support Officers on escalated software and hardware problems.
• Keep inventory of all licensed university software and implements measures to prevent the use of pirated software on university ICT equipment.
• Carry out periodic or scheduled maintenance on the institutional ICT equipment.
• Keep inventory of all institutional end-user hardware equipment.
• Recommends upgrades of existing software and acquisition of new ones as the need arises.
• Provide technical support on all ICT equipment to improve their performance.
• Make recommendations for procurement of required equipment spares and generates specifications.
• Manage user expectations of response time and issue resolution.
• Identify and recommend upgrades or replacement of ICT equipment that may be uneconomical to maintain.
• Performs any other duties as may be assigned by the Supervisor.

Required Competencies and Behavioural Attributes:
• Must have knowledge of ICT systems, software and hardware.
• Be able to produce documentation, reports and design plans.
• Must have strong analytical and problem-solving skills.
• Have the skills to work in team settings and Communicate effectively.
• Have enthusiasm and be goal-oriented.
• Continue to learn about industry trends and developments.
• Be efficient, dependable and professional.
• Have sound analytical thinking and be able to meet project deadlines.

Qualifications and Experience:
• Form V or Grade 12 School Certificate with 5 ‘O’ level credits or better including Mathematics and English.
• Bachelor’s Degree in Computer Science, Information Technology, Information Systems or equivalent from a recognized institution.
• Three (3) years of working experience in ICT technical support.
• Must be a member of the Information and Communication Technology Association of Zambia.
Reporting Relationship:
• Immediate Supervisor: Senior ICT Operations Officer
Salary Scale: PSS 04

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
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• Interested applicants meeting the above requirement should submit signed application letters, a detailed Curriculum Vitae, ZAQA validated copies of Academic Certificates, certified Professional Certificates, National Registration Card (NRC) and three (03) names of referees, two (02) of whom must be Professionally acquainted with the applicant.
• The applications in hard copies should be submitted to the undersigned no later than Friday, 10th January 2025 or soft copies (as a single pdf file) to jobs@cbu.ac.zm . The application should be addressed to:
• The Registrar
• The Copperbelt University
• Plot 4692, Jambo Drive, Riverside
• P O Box 21692
• KITWE
• NOTE: Only shortlisted candidates will be contacted

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