Deadline of this Job: 21 October 2022
JOB DETAILS:
Since the inception of IOM in 1951, Movement Operations have been and continue to be a fundamental pillar of the Organization’s work. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOM’s operations. This mandate has resulted in the international transport of more than 15 million migrants and refugees worldwide. Movement Operations Units in various IOM Country Offices, coordinated under the Division of Resettlement and Movement Management (RMM) in the Department of Operations and Emergencies (DOE) at IOM’s Geneva Headquarters (HQ), are responsible for all aspects of travel for migrants and refugees under IOM’s auspices, in accordance with the various framework agreements with resettlement and receiving Governments and partners across the spectrum of the Organization’s programmes.
Context:
Under the overall supervision of the Chief of Mission and the direct supervision of Operations Associate, the Operations Assistant (Data Processing), is responsible for undertaking data processing activities, with the following duties and responsibilities:
Core Functions / Responsibilities:
1. Record demographic and biographic information in MiMOSA upon receipt of the request for travel while confirming receipt to third parties, such as an e mbassy or Resettlement Support Center (RSC) and notify the Operations Associate of the receipt of new requests for travel assistance.
2. Secure, and account for travel documents in accordance with the local Standard Operating
Procedures (SOPs). Ensure secure storage of documentation and data in accordance with
IOM principles and guidelines while guaranteeing limited access to physical files.
3. Process exit permits in close coordination with supervisors and other IOM colleagues and relevant authorities.
4. Ensure the issuance and timely dispatch of travel documents with Operations colleagues, from booking notifications to logistical assistance with exit processes closely coordinated.
5. Prepare all travel-ready documentation for transfer to Field Support colleagues in collaboration and coordination with supervisors while ensuring the travel bag has all necessary documentation to depart the country.
6. Prepare reports as requested on the receipt of documentation to time of service delivery: inform supervisors on possible issues which need attention and suggest corrective actions. Report any problems encountered like denials of exit permits, reasons for such denials and possible solutions
7. Assist in preparing regular data mining reports in order to ensure that MiMOSA is up-to-date, accurate and maintains the integrity of relevant Movement Operations projects.
8. Provide regular feedback on work being accomplished to the Operations Associate and keep supervisors immediately informed of any issues that arise
9. Demonstrate an in-depth understanding of relevant Movement Operations SOPs and Movements-related systems and databases, as well as the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA)
10. Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert Operations Associate or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners
11. Perform such other duties as may be assigned.
Required Qualifications and Experience
Education
• Six years of working experience with secondary high school education; Four years of working experience with Bachelor’s degree
Experience
• Prior Movement Operations, transportation-related and/or management experience a strong advantage
Skills
• Strong computer skills – Word, Excel and Internet; past experience with Movement Operations-related databases and systems (including IGATOR, MIMOSA SAR and Amadeus) is a distinct advantage
Languages
• Fluency in English (oral and written) and working knowledge of local languages spoken in the duty station
Required Competencies
The incumbent is expected to demonstrate the following values and competencies
Values – all IOM staff members must abide by and demonstrate these three values
• Inclusion and respect for diversity respects and promotes individual and cultural differences, encourages diversity and inclusion wherever possible.
• Integrity and transparency maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges
Core Competencies – behavioural indicators level 1
• Teamwork develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes
• Managing and sharing knowledge continuously seeks to learn, share knowledge and innovate.
• Accountability takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work
• Communication, encourages and contributes to clear and open communication, explains complex matters in an informative, inspiring and motivational way
Other
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation
Appointment will be subject to certification that the candidate is medically fit for appointment
Deadline of this Job: 21 October 2022
JOB DETAILS:
Summary
The Coordinator, Project will be responsible for planning, implementing, and providing technical support for the provision of quality delivery of Clean and Safe Drinking Water Promotion Project at district, community, and household levels. He/She will also support Clean and Safe Drinking Water Promotion Project interventions including the construction of the BioSand Filtration points in the targeted communities. Other tasks include development of work plans, community mobilization and volunteer engagement, coordination of trainings, engagement of stakeholders, coordination of project monitoring and evaluation, project knowledge management, preparation of donor reports, complying to donor guidelines in project execution. The candidate should demonstrate ability to work with divergent community groups from grassroots organizations.
DUTIES/RESPONSIBILITIES
• Remain alert and responsive to any child safeguarding risks, acquire relevant knowledge and skills which will enable you to promote strong safeguarding practices, understand the child safeguarding policy and procedures, and conduct yourself in a manner consistent with the Child Safeguarding Policy
• Supporting the contractors and community groups in the construction and rehabilitation of water points, and other sanitation activities in the communities
• Supporting capacity building of community volunteers and local stakeholders
• Supporting interventions targeting hygiene promotion and education
• Ensure appropriate design, construction, and implementation of WASH hardware according to technical standards, as well as proper maintenance and use of WASH equipment
• Develop and ensure the use of appropriate techniques and materials for hygiene promotion and training
• Manage the program budget through the passing of timely orders, the preparation of monthly forecasts and the monitoring of expenditure
• Track the progress of activities, ensure the collecting of program indicators, and provide internal status reports and external donor reports
• Support the community mobilization team in the sensitization of community members and households for improved awareness and service utilization of project services
• Support the design of the community mobilization activity plan based on trends seen within the facilities and communities
• Support the development of key WASH messaging ensuring accuracy and cultural sensitivity
• Work with and provide timely technical support to the ChildFund implementing partners; maintain respectful and constructive relations with partners, services providers, and communities
• Strengthen local coordination meetings and attend community and district coordination meetings on requested by supervisor to advocate for WASH services in the district
MINIMUM EDUCATION QUALIFICATIONS, EXPERIENCE AND COMPETENCIES
• Bachelor’s Degree in Social Sciences and or Community related disciplines (Environmental or Public health, Community development, Development Studies, Social Work etc.) or equivalent relevant experience in lieu of degree
• At least three (3) years’ experience of Programme/Project coordination and or community outreach programmes
• Understanding of community health programming targeting households and different stakeholders and general community support groups
• Excellent interpersonal and writing skills
• Experience of developing and testing methodologies for planning, monitoring, and learning in youth and community and/or gender transformation
ChildFund International is committed to safeguarding the interests, rights, and well-being of children with whom it is in contact and to conducting its programs and operations in a manner that is safe for children.
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
JOB DETAILS:
Summary
The Coordinator, Project will be responsible for planning, implementing, and providing technical support for the provision of quality delivery of Clean and Safe Drinking Water Promotion Project at district, community, and household levels. He/She will also support Clean and Safe Drinking Water Promotion Project interventions including the construction of the BioSand Filtration points in the targeted communities. Other tasks include development of work plans, community mobilization and volunteer engagement, coordination of trainings, engagement of stakeholders, coordination of project monitoring and evaluation, project knowledge management, preparation of donor reports, complying to donor guidelines in project execution. The candidate should demonstrate ability to work with divergent community groups from grassroots organizations.
DUTIES/RESPONSIBILITIES
• Remain alert and responsive to any child safeguarding risks, acquire relevant knowledge and skills which will enable you to promote strong safeguarding practices, understand the child safeguarding policy and procedures, and conduct yourself in a manner consistent with the Child Safeguarding Policy
• Supporting the contractors and community groups in the construction and rehabilitation of water points, and other sanitation activities in the communities
• Supporting capacity building of community volunteers and local stakeholders
• Supporting interventions targeting hygiene promotion and education
• Ensure appropriate design, construction, and implementation of WASH hardware according to technical standards, as well as proper maintenance and use of WASH equipment
• Develop and ensure the use of appropriate techniques and materials for hygiene promotion and training
• Manage the program budget through the passing of timely orders, the preparation of monthly forecasts and the monitoring of expenditure
• Track the progress of activities, ensure the collecting of program indicators, and provide internal status reports and external donor reports
• Support the community mobilization team in the sensitization of community members and households for improved awareness and service utilization of project services
• Support the design of the community mobilization activity plan based on trends seen within the facilities and communities
• Support the development of key WASH messaging ensuring accuracy and cultural sensitivity
• Work with and provide timely technical support to the ChildFund implementing partners; maintain respectful and constructive relations with partners, services providers, and communities
• Strengthen local coordination meetings and attend community and district coordination meetings on requested by supervisor to advocate for WASH services in the district
MINIMUM EDUCATION QUALIFICATIONS, EXPERIENCE AND COMPETENCIES
• Bachelor’s Degree in Social Sciences and or Community related disciplines (Environmental or Public health, Community development, Development Studies, Social Work etc.) or equivalent relevant experience in lieu of degree
• At least three (3) years’ experience of Programme/Project coordination and or community outreach programmes
• Understanding of community health programming targeting households and different stakeholders and general community support groups
• Excellent interpersonal and writing skills
• Experience of developing and testing methodologies for planning, monitoring, and learning in youth and community and/or gender transformation
ChildFund International is committed to safeguarding the interests, rights, and well-being of children with whom it is in contact and to conducting its programs and operations in a manner that is safe for children.
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
Deadline of this Job: 27 October 2022
JOB DETAILS:
Job Title: Regional Director, Southern Africa Region (SARO)
Reports to: Executive Vice-President, Overseas Operations (EVP OverOps)
Department: Overseas Operations, Salary Grade: 13
As part of the recruitment process, each eligible candidate will be invited to articulate their future vision for the SARO region (succinctly – 3 pages maximum). This brief statement should include priorities related to programming, geography, finances, and operations. The statement should also include the candidate’s ideas about potential changes to and evolution of the region.
About CRS
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.
Background
The SARO Regional Director oversees and supports the work of approximately 1,100 colleagues and dozens of partners responding to the needs of local communities and internally displaced people through the country programs and offices in Lesotho, Madagascar, Malawi, Mozambique, South Africa, Zambia and Zimbabwe, as well as outreach programs in Eswatini, Botswana, Angola and Namibia. SARO’s main programming areas are Health, Agriculture/Livelihoods, Resilience Monitoring, Youth and Humanitarian Response with an annual budget in the range of $60-80M. SARO has led the agency in the development of the innovative resilience monitoring tool MIRA, as well as the important Church Lands revitalization collaboration with diocesan Church partners. SARO also actively hosts and supports several of the agency’s flagship initiatives within its Strategic Change Platforms.
Job Summary
The Regional Director (RD) exemplifies integrity while providing strategic leadership to all programs and staff in a specific geographic region, advancing the mission and objectives of CRS, providing a strategic vision, and acting as a key external representative with local governments, donor organizations, partner organizations and the Catholic Church. Responsibilities includes mentoring and developing senior field staff, exploring and pursuing strategic opportunities for growth, managing and advancing key relationships, as well as monitoring and mitigating risks and liabilities across the region.
Roles and Key Responsibilities
• Monitor the work environment and culture to ensure staff actions reflect CRS guiding principles, where dignity, diversity, community, and rights and responsibilities of all are understood, promoted, valued and upheld.
• Effectively manage and develop country program and regional leadership talent. Manage team dynamics, engagement, and staff well-being. Provide coaching and mentoring. Proactively manage a regional talent pipeline, strategically developing future leaders, including international assignee and local country program staff in line with our diversity strategy.
• Develop long-term strategic plans sufficiently aligned with organizational strategies that leverage existing and potential resources and build upon current and past experience and reputation. Ensure that country programs are aligned with agency priorities and projects meet and exceed donor expectations.
• Coordinate closely with the Humanitarian Response Department, overseeing emergency responses and mobilizing appropriate resources.
• Continually monitor regional political, security, and business environments, sharing key contextual factors that may affect CRS staffing and programs, including government and donor policies and regulations.
• Identify, assess, and pursue appropriate opportunities for growth, aligned with CRS programmatic and donor strategy, meeting specific business development targets.
• Ensure country programs remain compliant with local laws and CRS policies and practices; ensure country program staff are aware of agency policies and procedures; and ensure policies and systems are in place to support adherence and compliance.
• Ensure resources are managed efficiently, effectively, and with stewardship as a guiding principle.
• Support and advance CRS relationships with the local Catholic Bishops Conference and local partners, as well as key partners from the local government and donor agencies, informed and guided by CRS partnership principles.
• Seeks opportunities to raise the profile of the work of CRS and its partners, as well as the needs and challenges of our beneficiaries, through media outlets, policy forum, donors, etc.; including the development of US constituency relationships.
• As an active and collaborative member of the Overseas Operations leadership team, advise the EVP OverOps on issues and lead OverOps-wide initiatives beyond his/her specific region.
Required Languages – English. Preference for proficiency in French.
Travel – Frequent travel required (30-40%) within the region and occasional travel to the United States and other CRS locations.
Knowledge, Skills and Abilities
• Excellent critical thinking skills, judgment, and emotional intelligence
• Excellent strategic, analytical, systems thinking, and problem-solving skills, with capacity to see the big picture and ability to make sound judgment and decisions.
• Excellent relations management abilities. Ability to relate to people at all levels internally and externally and manage relationships strategically.
• Excellent team leadership abilities with diverse/multi-disciplinary teams. Strong coaching/mentoring skills.
• Strong communications and presentation skills; able to develop tailored and persuasive messaging for varied audiences.
Preferred Qualifications
• Strong preference for experience managing US Government-funded programs and familiarity with diverse donor regulations.
• Strong preference for deep familiarity with the social development function of the Catholic Church.
Supervisory Responsibilities: Seven Country Representatives/Managers; Deputy Regional Director -Programming; Deputy Regional Director – Operations, Regional Finance Officer (RFO).
Key Working Relationships:
Internal: Executive Advisory Council (EAC), Directors of Domestic OverOps Departments, other Baltimore-based Department Heads, other RDs, RFO, and senior Country Program and Expatriate colleagues supporting the Region.
External: Catholic Bishops and clergy from the region, Host country governments, representatives of Private Voluntary Organizations (PVO), international organizations, US government, local partners and other donors.
QUALIFICATIONS
Basic Qualifications
• Master’s degree in International Development or a relevant field
• 10 or more years of senior-level management experience in complex development and relief programs in developing countries
• Proven staff management skills, including supervision, mentoring, performance management, and staff development
• Proven experience managing staff security, safety and safeguarding in complex environments
• Proven integrity and exemplary reputation for ensuring and promoting fairness and equity
• Proven business development skills with a track record of meeting aggressive targets
• Strong English language skills—both written and oral.
Agency-wide Competencies (for all CRS Staff)
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
• Integrity
• Continuous Improvement & Innovation
• Builds Relationships
• Develops Talent
• Strategic Mindset
• Accountability & Stewardship
***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
Note: All positions requiring residence or frequent travel outside their home country must undergo and clear a pre-employment medical examination.
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate or telecommuter, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency.
CRS is an Equal Opportunity Employer
JOB DETAILS:
Job Title: Regional Director, Southern Africa Region (SARO)
Reports to: Executive Vice-President, Overseas Operations (EVP OverOps)
Department: Overseas Operations, Salary Grade: 13
As part of the recruitment process, each eligible candidate will be invited to articulate their future vision for the SARO region (succinctly – 3 pages maximum). This brief statement should include priorities related to programming, geography, finances, and operations. The statement should also include the candidate’s ideas about potential changes to and evolution of the region.
About CRS
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.
Background
The SARO Regional Director oversees and supports the work of approximately 1,100 colleagues and dozens of partners responding to the needs of local communities and internally displaced people through the country programs and offices in Lesotho, Madagascar, Malawi, Mozambique, South Africa, Zambia and Zimbabwe, as well as outreach programs in Eswatini, Botswana, Angola and Namibia. SARO’s main programming areas are Health, Agriculture/Livelihoods, Resilience Monitoring, Youth and Humanitarian Response with an annual budget in the range of $60-80M. SARO has led the agency in the development of the innovative resilience monitoring tool MIRA, as well as the important Church Lands revitalization collaboration with diocesan Church partners. SARO also actively hosts and supports several of the agency’s flagship initiatives within its Strategic Change Platforms.
Job Summary
The Regional Director (RD) exemplifies integrity while providing strategic leadership to all programs and staff in a specific geographic region, advancing the mission and objectives of CRS, providing a strategic vision, and acting as a key external representative with local governments, donor organizations, partner organizations and the Catholic Church. Responsibilities includes mentoring and developing senior field staff, exploring and pursuing strategic opportunities for growth, managing and advancing key relationships, as well as monitoring and mitigating risks and liabilities across the region.
Roles and Key Responsibilities
• Monitor the work environment and culture to ensure staff actions reflect CRS guiding principles, where dignity, diversity, community, and rights and responsibilities of all are understood, promoted, valued and upheld.
• Effectively manage and develop country program and regional leadership talent. Manage team dynamics, engagement, and staff well-being. Provide coaching and mentoring. Proactively manage a regional talent pipeline, strategically developing future leaders, including international assignee and local country program staff in line with our diversity strategy.
• Develop long-term strategic plans sufficiently aligned with organizational strategies that leverage existing and potential resources and build upon current and past experience and reputation. Ensure that country programs are aligned with agency priorities and projects meet and exceed donor expectations.
• Coordinate closely with the Humanitarian Response Department, overseeing emergency responses and mobilizing appropriate resources.
• Continually monitor regional political, security, and business environments, sharing key contextual factors that may affect CRS staffing and programs, including government and donor policies and regulations.
• Identify, assess, and pursue appropriate opportunities for growth, aligned with CRS programmatic and donor strategy, meeting specific business development targets.
• Ensure country programs remain compliant with local laws and CRS policies and practices; ensure country program staff are aware of agency policies and procedures; and ensure policies and systems are in place to support adherence and compliance.
• Ensure resources are managed efficiently, effectively, and with stewardship as a guiding principle.
• Support and advance CRS relationships with the local Catholic Bishops Conference and local partners, as well as key partners from the local government and donor agencies, informed and guided by CRS partnership principles.
• Seeks opportunities to raise the profile of the work of CRS and its partners, as well as the needs and challenges of our beneficiaries, through media outlets, policy forum, donors, etc.; including the development of US constituency relationships.
• As an active and collaborative member of the Overseas Operations leadership team, advise the EVP OverOps on issues and lead OverOps-wide initiatives beyond his/her specific region.
Required Languages – English. Preference for proficiency in French.
Travel – Frequent travel required (30-40%) within the region and occasional travel to the United States and other CRS locations.
Knowledge, Skills and Abilities
• Excellent critical thinking skills, judgment, and emotional intelligence
• Excellent strategic, analytical, systems thinking, and problem-solving skills, with capacity to see the big picture and ability to make sound judgment and decisions.
• Excellent relations management abilities. Ability to relate to people at all levels internally and externally and manage relationships strategically.
• Excellent team leadership abilities with diverse/multi-disciplinary teams. Strong coaching/mentoring skills.
• Strong communications and presentation skills; able to develop tailored and persuasive messaging for varied audiences.
Preferred Qualifications
• Strong preference for experience managing US Government-funded programs and familiarity with diverse donor regulations.
• Strong preference for deep familiarity with the social development function of the Catholic Church.
Supervisory Responsibilities: Seven Country Representatives/Managers; Deputy Regional Director -Programming; Deputy Regional Director – Operations, Regional Finance Officer (RFO).
Key Working Relationships:
Internal: Executive Advisory Council (EAC), Directors of Domestic OverOps Departments, other Baltimore-based Department Heads, other RDs, RFO, and senior Country Program and Expatriate colleagues supporting the Region.
External: Catholic Bishops and clergy from the region, Host country governments, representatives of Private Voluntary Organizations (PVO), international organizations, US government, local partners and other donors.
QUALIFICATIONS
Basic Qualifications
• Master’s degree in International Development or a relevant field
• 10 or more years of senior-level management experience in complex development and relief programs in developing countries
• Proven staff management skills, including supervision, mentoring, performance management, and staff development
• Proven experience managing staff security, safety and safeguarding in complex environments
• Proven integrity and exemplary reputation for ensuring and promoting fairness and equity
• Proven business development skills with a track record of meeting aggressive targets
• Strong English language skills—both written and oral.
Agency-wide Competencies (for all CRS Staff)
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
• Integrity
• Continuous Improvement & Innovation
• Builds Relationships
• Develops Talent
• Strategic Mindset
• Accountability & Stewardship
***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
Note: All positions requiring residence or frequent travel outside their home country must undergo and clear a pre-employment medical examination.
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate or telecommuter, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency.
CRS is an Equal Opportunity Employer
Deadline of this Job: 19 October 2022
JOB DETAILS:
PURPOSE OF THE POSITION:
The SME Customer Relationship Officer is responsible for the mobilization of SME clients and individuals, retention of credit in the institution, training of clients before and after loan disbursements, maintenance of active and quality portfolio, effective and efficient management of financial and other resources, giving input and feedback on product development and design: and preparation of reports at required intervals.
Key Responsibilities:
1. Portfolio growth & Disbursements
• Ensure quality growth of the portfolio value
• Making timely and quality loan disbursements.
• Maintaining a good portfolio quality
• Analyses loans proposal and make recommendations.
2. Portfolio Quality
• Maintain a good portfolio quality within VisionFund Zambia tolerable limits of not greater than 2%
• Maintain a loan loss rate of less than 1%
3. Customer Services
• Maintain client retention rate of greater than 80%
• Ensure that client complaints are minimized
• Assist Clients in preparing loan application and Business profile
• Analyses loan proposal and make recommendations to Credit Committee
• Promote the organization credit services in the community
4. Compliance to Credit Policy
• Ensure proper loan file documentation.
• Ensure that clients are monitored every month.
• Ensure groups are trained by following policies and procedures as determined by independent verifications.
• Ensure policy and procedures for delinquency escalation are followed.
5. Client Protection
• Ensure adherence to client protection principles.
• Ensure that clients are not over indebted.
• Ensure that clients are treated with respect at all time.
• Ensure Transparency in all dealings with clients.
Minimum Entry Requirements
• Three years’ Experience in Financial Institution.
• Diploma or Degree in Business or Agribusiness related course.
JOB DETAILS:
PURPOSE OF THE POSITION:
The SME Customer Relationship Officer is responsible for the mobilization of SME clients and individuals, retention of credit in the institution, training of clients before and after loan disbursements, maintenance of active and quality portfolio, effective and efficient management of financial and other resources, giving input and feedback on product development and design: and preparation of reports at required intervals.
Key Responsibilities:
1. Portfolio growth & Disbursements
• Ensure quality growth of the portfolio value
• Making timely and quality loan disbursements.
• Maintaining a good portfolio quality
• Analyses loans proposal and make recommendations.
2. Portfolio Quality
• Maintain a good portfolio quality within VisionFund Zambia tolerable limits of not greater than 2%
• Maintain a loan loss rate of less than 1%
3. Customer Services
• Maintain client retention rate of greater than 80%
• Ensure that client complaints are minimized
• Assist Clients in preparing loan application and Business profile
• Analyses loan proposal and make recommendations to Credit Committee
• Promote the organization credit services in the community
4. Compliance to Credit Policy
• Ensure proper loan file documentation.
• Ensure that clients are monitored every month.
• Ensure groups are trained by following policies and procedures as determined by independent verifications.
• Ensure policy and procedures for delinquency escalation are followed.
5. Client Protection
• Ensure adherence to client protection principles.
• Ensure that clients are not over indebted.
• Ensure that clients are treated with respect at all time.
• Ensure Transparency in all dealings with clients.
Minimum Entry Requirements
• Three years’ Experience in Financial Institution.
• Diploma or Degree in Business or Agribusiness related course.