Customer/Service Jobs at Chambeshi Water Supply and Sanitation Company Limited (ChWSSC) and other companies

JOB DETAILS:
Chambeshi Water Supply and Sanitation Company Limited (ChWSSC), is the Utility Company based in Northern and Muchinga Provinces of Zambia providing water and sanitation services under the provision of the Water and Sanitation Act No. 28 of 1997.
The vision of the Company is be “National Best in Water Supply and Sanitation Services” and whose mission is to “Sustainably provide quality Water Supply and Sanitation Services to the satisfaction of the customer while embracing innovation and stakeholder support”
To achieve this, the company endeavors to ensure that it has the adequate staff with the right skills.
The Company now invites applications from suitably qualified Zambians to fill the following vacancy:

Job title: Customer Service Assistants-Salary Grade Cms-8
Job Purpose:
To receive and resolve customer queries.

Main Duties
• Receives complaints and logs them in the management information system to ensure complaint registration.
• Participation in Revenue enhancement program
• Follow up and resolves complaints, which are within their jurisdiction and refer complex ones to the superior officer in order to ensure customer satisfaction.
• Submit customer information for account opening and unregistered properties to ensure increased billing.
• Courteously handles customers by upholding customer etiquette.
• Reconcile customer’s accounts and raise adjustments where necessary
• Closing resolved complaints
• Analysing NRW complaints (Accounts in credit, system generated complaints)
• Submission of customer information for amending customer records
• Drafts letters to customers (feedback to complaints)
• Collections of meter readings and input into the system
• Provide reasonable assurance on matters that require immediate action
• Performs any other duties as delegated by superiors.

Qualifications And Experience
• Grade 12(Form v) School Certificate including Mathematics.
• Certificate in Business Administration, IT, Marketing
• Work experience of a minimum of 2 Years.
• Able to work with minimum supervision.
• Self-disciplined
• Ability to work in solitary conditions for long hours

JOB DETAILS:
Chambeshi Water Supply and Sanitation Company Limited (ChWSSC), is the Utility Company based in Northern and Muchinga Provinces of Zambia providing water and sanitation services under the provision of the Water and Sanitation Act No. 28 of 1997.
The vision of the Company is be “National Best in Water Supply and Sanitation Services” and whose mission is to “Sustainably provide quality Water Supply and Sanitation Services to the satisfaction of the customer while embracing innovation and stakeholder support”
To achieve this, the company endeavors to ensure that it has the adequate staff with the right skills.
The Company now invites applications from suitably qualified Zambians to fill the following vacancy:

Job title: Customer Services Officer- Salary Grade Cms-5
Job Purpose:
To contribute to the financial viability of the Company by strict maintenance of the billing cycle and bill distribution and revenue collection from GRZ accounts, maintenance of DDACC accounts and customer complaint resolution.

Main Duties And Responsibilities
• Interprets and implements the commercial policy
• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend revenue collection methods to management by collecting customer information and analysing customer needs
• Prepare reports by collecting and analysing customer information
• Contribute to team effort by accomplishing related results as needed
• Undertakes Revenue Collection from GRZ and Commercial institutions through physical visitations
• Receive investigate and resolve customer queries, referred from districts.
• Prepare and submit accounts to be handled to Bailiffs.
• Prepare identified accounts that qualify for debt write off.
• Prepare a monthly commercial report, as per standardized format.
• Cancel or upgrade accounts

Qualifications and experience
• Full Grade 12 Certificate or its equivalent with passes in English and Mathematics
• Degree in Business Administration, Marketing, Accountancy or any business-related discipline where time to qualify is up to 3 years.
Minimum relevant work experience of 3 years.
• Must be Reliable, Honest, integrity keeper, Computer literate and able to Numerate.
• Must be proficient in Microsoft package
• Excellent communication and presentation skills
• Customer orientation and ability to adapt/respond to different types of characters
• Proven customer support experience