Summary
Date Posted: Thursday, December 21 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Details:
A Call Center Agent oversees answering customers calls, listening to their concerns and solving problems. The Agents will be responsible for handling both inbound and outbound phone conversations with clients so as ensure feedback is given at the stipulated time frame.

Qualification
• Grade 12 Certificate, with six (06) Credits including English and Mathematics.
• Diploma in Business Management, Public Relations, Customer Service or related qualification.
• Not less than 2 years’ work experience as a Call Centre Agent.
• Computer Skills particularly about Microsoft Application.

Skills And Personal Attributes
• Effective communication skills.
• Ability to handle pressure.
• Speedy and efficiency.
• Creative problem-solving skills.
• Organizational ability.

Work Hours: 8

Experience in Months: 24

Level of Education: Professional Certificate

Job application procedure
• Please send an updated CV only to info@unibuszambia.com  by 27th December,2023.
• Only shortlisted applicants will be responded to.

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