Vacancy title:
Branch Manager

Jobs at:
Inkomoko Business Development

Deadline of this Job:
26th April 2018

Duty Station:
Kigali, Rwanda

JOB DETAILS:
Inkomoko Entrepreneur Development is a full-service business development firm focused on growing small to medium enterprises. Our services help our clients develop and improve their capacity. Founded in 2012, Inkomoko identifies Rwandan entrepreneurs and provides them with business education, mentorship, and strategy consulting, so that they can grow their businesses and create jobs for others.
Inkomoko is seeking to expand into the Northern/Western Province of Rwanda. In this area we seek to work with businesses primarily in the tourism and hospitality sector, but also in transport, retail, agribusiness, ICT, manufacturing, and other sectors. Inkomoko is looking for a highly talented, self-driven Branch Manager who can make sure our Northern/Western Province Branch is a great success.

WHAT YOU WILL DO:
The Branch Manager will join a growing start-up team with core responsibilities as follows:
CLIENT SERVICES MANAGEMENT (40% TIME)

• Supervise the team of Client Services staff to deliver business development services to at least 50 entrepreneurs annually.
• Cooperate closely with the Director of Client Services on activities and performance.
•  Implement Inkomoko’s Training, Assessment, and Consulting process with clients.
• Manage, Coach, and Develop Business Development Associates to ensure high quality services
• Manage the schedule and delivery of services throughout client engagements
• Organize and conduct Bootcamp Trainings with Clients
• Conduct client business assessments and provide recommendations for improvement
• Provide expert advice; help clients to navigate challenges and make sound business decisions
• Advise staff on how to serve clients on operations, sales, and bookkeeping processes and improvements
•  Advise staff on how to serve clients on financing and investment opportunities/challenges
•  Serve on the Inkomoko Management Team, providing strategic direction and leadership
  CLIENT SALES (30% TIME)
• Maintain perfect understanding of Inkomoko’s service offers to be able to explain the right package to clients, after understanding their business needs
• Manage, coach, and develop Client Relationship Manager to sell services to clients
• Find and persuade clients to buy Inkomoko services
• Meet with prospective clients to explain Inkomoko’s services, and confirm their contract
• Create a positive and welcoming culture to all new companies that Inkomoko reaches
• Execute client contracts, track their relevant data, and on-board the client with other staff
  EXTERNAL RELATIONS (15% TIME)
• Maintain and grow Inkomoko’s relationships with various program partners and external stakeholders – particularly in the areas of Musanze and with Tourism & Hospitality partners - coordinating with Inkomoko’s government relations office
• Stay up-to-date with trends in tourism and hospitality, entrepreneurship trends across Rwanda and East Africa, connecting our entrepreneurs to new insights in tourism strategies and other government initiatives
• Support external communications efforts, working with communications experts to provide case studies and data to support public relations on social media, blogs, and other forums
  ADMINISTRATION (15% TIME):
• Set up a new Branch Office; negotiate office lease, purchase needed equipment, etc.
• Work with Director of Client Services to plan and manage the budget, staffing, and other resource needs to deliver program outcomes
• Work with Kigali Headquarters Finance Department to manage client payments, and local expenses
• Manage other office logistics
• Other duties to support organizational culture and leadership

WHO WE ARE LOOKING FOR:
We are seeking individuals who can bring lasting impact to our work. We are looking for candidates who will navigate fast-paced and resource-constrained environments with enthusiasm, patience, a sense of humor, and imagination. The ideal candidate will fulfill the following requirements:

• 5+ years of work experience in relevant or applicable field
• Experience in managing staff
• Experience in working independently on large projects
• Experience in consulting, business planning, and providing business advice
• Excellent computer skills, especially with MS Excel and Word
• Good written and oral communications skills
• Good presentation and training skills
• Experience in Tourism and Hospitality industry preferred
• Shows perseverance, personal integrity, and critical thinking skills
• Must speak fluent English and Kinyarwanda; French is an added advantage
• Minimum a Bachelor’s Degree, advance degree strongly preferred.

WHAT YOU’LL GET

• Fun, collaborative work environment that is driven by our values and mission
• Opportunity to work with a talented, passionate, and committed team of professionals
• Challenging work and the opportunity to grow and develop your skills
• Ability to make an impact and contribute to economic growth in Rwanda
  
  Job application procedure
  Email your CV and cover letter to recruitment@inkomoko.com  , explaining how your skills and experience will be valuable to this role.
  In your cover letter please include the following:
  1. Describe any experience you have working with entrepreneurs or SMEs and why you are passionate about the opportunity to support entrepreneurs in Rwanda.
  2. Task: Describe your “management style” including how you as a Branch Manager would act to make your Branch a success? (under 250 words)
  3. Your net salary expectations for this position Include your name and “Branch Manager” in the email subject line.