Summary
Date Posted: Tuesday, November 01, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Overview
Rivuuz is a Zambian online platform that connects customers to reliable, vetted service providers. We have a community for our service providers and service users and are looking for someone to help us take things to the next level. As a Community Builder, you will operate at the nexus of operations, marketing, and business development to create welcome environments that bring together like-minded individuals that are seeking solutions to similar challenges.

The day-to-day of the job involves:
• Customer success – gaining a deep understanding of what each pro and clients wants to achieve through Rivuuz and supporting them to achieve it
• Community events – Planning and organising online and offline community events with a focus on members collaborating, learning and supporting each other
• Community engagement – communicate with members individually and as a group in both online and offline spaces, welcome new member, ask questions and generally make everyone feel welcome and included
• Profiling – researching existing and potential community members to understand what social media tools they use, what language/style/tone they use and how best to engage with them online and offline
• Content creation – Write content for the community that is helpful, inspiring and engaging. Use your profiling to know what tone to strike.
• Community growth – Plants seeds and creates momentum, identify community contributors and ambassadors, develops a participation-reward system. Create structure in the community that fuel not stifle the community, with a goal of getting the community to a self-managing stage
• Support – constantly working to identify opportunities and create unique, valuable connections between groups of people.

You are great fit for this job if you:
• are willing to quickly and continuously learn our business and market
• are an empathetic problem solver (a lover of understanding and solving people’s problem)
• can adapt your communication style to work well with people from varied backgrounds
• are personable, a positive thinker, and have an entrepreneurial spirit
• are able to use or learn various online work software, e.g. Word, Excel, Canva, Facebook Business Suite, Airtable, etc

Some must-haves
• Knowledge and or experience of the home building process
• Experience in one or more of these areas: event planning, PR, social media management, customer service and training design and delivery
• A valid driver’s license – this is a very mobile role
• Empathy and listening skills – You should always have a sense for what the community needs, what they’re looking for, what they value, what they appreciate
Some nice-to-haves (but not deal breakers)
• Ready to start immediately
• Has own laptop
• Close proximity to Ibex Hill
• Speaks Bemba and/or Nyanja

Work Hours: 8

Experience in Months: 12

Level of Education: Professional Certificate

Job application procedure
To apply for this job please visit www.rivuuz.com.

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