Summary
Date Posted: Thursday, June 01 2023, Base Salary: Not Disclosed

JOB DETAILS:
About WidEnergy
WidEnergy Africa Ltd is dedicated to the last-mile distribution of clean, reliable, and affordable energy solutions. They are the official distributors of high quality solar products from global leading manufacturers, including Little Sun GmbH, d.Light and Green Light Planet.
They believe in a world where every African woman, girl, has access to clean, affordable, and sustainable energy for lighting and cooking, and can take advantage of energy access to live better, with a positive impact on health, education, and household income.

Key Responsibilities And Accountabilities
• Obtain information by answering and making calls to customers, interviewing clients, and verifying information.
• Customer’s assessment.
• Payments recording through mobile money channels and other platforms.
• Renewal of customers on relevant platforms.
• Registration of customers.
• Attend complaints or any other issues related to our WidEnergy products.
• Managing relationships with clients and other Customer Care team members.
• Resolve customer queries, and complaints from Sales Reps agents and escalate to authorities where need be.
• Follow up on late payments.
• Conduct User Acceptance Testing (UAT).
• Conduct system & process calibration.
• Stay current on product and system knowledge.
• Educate clients on relevant information such as SHS Return policy, Referral tokens, weekly.
• Perform other assignments as assigned by the supervisor.

Knowledge, Skills, And Abilities Requirements
• A Degree or Diploma in Business Management, Marketing, or Public relations
• Ability to speak one or two local languages is a must
• IT is an added advantage
• A minimum of 1- 3 years of working experience.
• Hands-on experience in using Microsoft Office.
• Good knowledge and understanding of customer relations.
• Must be able to multitask.
• Must have strong organisational and communication skills.
• Sober character and high etiquette in customer handling.
• Pay attention to detail.

Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

Job application procedure
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