Summary
Date Posted: Wednesday, August 28, 2019 , Base Salary: Not Disclosed

JOB DETAILS:
Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.
EY Technology supports our technology needs through three business units:
Client Technology (CT) – focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster, and pursue those opportunities more rapidly.
Enterprise Workplace Technology (EWT) – EWT supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. EWT will also support our internal technology needs by focusing on a better user experience.
Information Security (Info Sec) – Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems.
Function: Operations
Sub Function: On-site Services
Job Summary:
The OSS Coordinator provides operational oversight of a technology support team in a limited (single office/country) geography to prioritize tasks; interpret information; and apply technical knowledge to satisfy end user and firm objectives. This professional anticipates technology support issues, and creates solutions with appropriate consultation. This position will also participate in providing the highest level of technical support, guidance and consultation associated with products supported and services provided by OSS/IT Services .

Essential Functions of the Job:
• Act creatively to prioritize tasks, interpret information, and apply technical knowledge to facilitate the implementation of technical and business solutions to complex technology needs and issues; develop complex action plans and strategies; oversee team members to ensure that appropriate tools, techniques, and standards are being utilized; analyze the impact of decisions; and mentor others through the solution process in order to satisfy end user needs.
• Leverage multiple resources, coordinating team initiatives in order to meet customer needs. Facilitate the implementation and support of defined solutions.
• Provide feedback on team members, whether part of the geographic team or a project team, to counselors.
• Build and maintain productive relationships with a wide range of end users within the geography supported by the local OSS team.
• Act as a liaison between OSS and end users supported by the local OSS team to ensure effective communications flow on matters related to end user support.
• Anticipate technology support issues, and act creatively to prioritize tasks, interpret information, and apply technical knowledge to facilitate the development and implementation of technical and business solutions to complex end user technology needs and issues.
• Work independently on small projects and lead projects as assigned. Assess the special needs of local area offices and engagements, and respond appropriately.
• Document and track the status of inquiries, coordinate appropriate responses, and follow up to ensure end user satisfaction. Provide team oversight to ensure support metrics and key performance indicators are achieved.
• Maintain a thorough understanding of IT Services’ organization and service offerings in order to identify how best to address end user technology needs and incidents.
• Maintain a thorough understanding of the business drivers and technology needs of key engagements and accounts located within the supported geography. Communicate unique needs and customer feedback to appropriate IT Services personnel to ensure business imperatives are anticipated and addressed as possible/necessary.
Analytical/Decision Making Responsibilities:
• Strong analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issues.
• Decision making responsibilities include the prioritization of work for an OSS team, and determining approaches to addressing end-user support issues.
• This role receives limited oversight from a supervisor and is expected to be able to work independently
Knowledge and Skills Requirements:
• Ability to coordinate the daily responsibilities of a small team
• Extensive technical expertise in end-user software and hardware
• The ability to work on multiple projects simultaneously in a fast-paced, high-energy environment
• Exceptional interpersonal, communication, organizational, and project management skills
• Excellent customer service attitude.
• Ability to work effectively with all levels of end users and IT personnel.
• Extensive technical expertise in end-user software and hardware
• Ability to communicate in English language
Supervision Responsibilities:
• This role will oversee the operational responsibilities of a small team, which may include counseling responsibilities depending on the size or geographic span of the organization.

Job Skills: Not Specified

Other Requirements:
• OT is worked as necessary
• Work may be performed in the office or at off-site locations.
Job Requirements:
Education:
• A Bachelor’s degree or equivalent work experience
Experience:
• Approximately 6 -10 years of project management experience in support of IT products.
• Broad knowledge of/experience in end user computing and PC Workstation-based applications and hardware.
• Demonstrated ability to coordinate efforts of a small team

Job Education Requirements: Not Specified

Job Experience Requirements6 -10 years

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Job application procedure
Click here to apply: https://eygbl.referrals.selectminds.com/student-opportunities/jobs/oss-coordinator-supervising-associate-95019  

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