Summary
Date Posted: Monday, March 07, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Role overview
Drive the operational standards within the brand in designated areas with the responsibility and accountability to achieve employee P&L, customer satisfaction, profits and sales targets and operational efficiencies and excellence within Standard Operating Procedures (SOP) and set policies and procedures.

Duties/responsibilities (Non-exhaustive)
Generic:
• Oversee the operations (specifically allocated area) of Hungry Lion to meet business goals and projections
• Collaborate closely with the Head of Operations and produce reports on company operations
• Empower the operational team with the leadership and resources they need to successfully complete operations initiatives, lead employees to encourage maximum performance and dedication
• Positively represent the company at all times through a success-oriented and professional demeanor
• Partner with other department heads to accomplish short and long-term operational goals
• Measure and report on operational performance and develop plans to improve relevant success measurements
• Implement effective processes and procedures to take Hungry Lion to the next level of operations
• Set goals and objectives for performance and growth for Hungry Lion, with the Head of Operations
• Oversee daily production and maintenance operations for Hungry Lion
• Evaluate performance through analysing and interpreting data and metrics.
People Management:
• Provide effective functional leadership to direct reports to ensure operational excellence
• Communicate brand strategy and overall business and operational strategies to direct reports to empower them to achieve established targets and objectives
• Monitor and analyse the staff movement and turnover trends in regions in order to ensure sufficient manpower and team stability
• Build people capability through the implementation of a culture of recognition, succession management practices, execution of the Area Bench Planning and internal promotion processes within each one of the restaurants in order to motivate staff
Increase Profitability
• Drive achievement of regional operational excellence through managing Food Cost GAP, Cost of Labour and controllable expenses in line with budget
• Analyse information obtained from Food cost Gap report to facilitate corrective measures
• Conduct monthly Brand Standard Audits on all Stores in designated region to monitor profitability
• Guide direct reports in applying Good to Great Performance Matrix, P&L and appropriate reports to analyse business and establish and execute tactics for improvement
• Drive ownership of profit plan by aligning management teams, communicating goals and coaching on improvements
• Facilitate operational excellence by ensuring that staffing levels adheres to the business and store requirements
• Maximise profit by ensuring effective implementation of marketing promotions and identifying and recommending sales growth opportunities
• Guide management team to implement initiatives to improve profitability
• Alert marketing/operations to competitive activities within area and recommend action
• Monitor the effective and efficient implementation of in-store promotions in regions
Customer Satisfaction
• Continuously coach direct reports around policies, procedures and standards to enhance customer service excellence and ensure returned business
• Monitor and analyse customer complaints in order to identify critical problem areas within regions
• Design systems to enable the feedback of trends to the marketing department
Risk Management and Compliance Assurance
• Minimise risk by escalating serious matters and other issues to prevent legal action
• Minimise risk by ensuring that serious customer complaints are handled correctly
• Consistently maintain internal security is kept at a maximum level according to company policy and procedures
• Oversee the consistent implementation of company policies and procedures by direct reports to ensure compliance
• Ensure that regions adhere to programmes initiated by departments e.g. HR, finance, etc. to ensure compliance
• Ensure that Company Standards (i.e. BSA evaluations) are met and that all procedures are followed at all times
• Health and Safety – Ensure adherence to health and safety standards and regular evaluation of restaurant cleanliness and sanitation
• Ensure that BSA sections pertaining to banking procedures are adhered to in regions
• Ensure that BSA sections pertaining to health and safety are adhered to in regions

Minimum requirements
• Grade 12 essential
• Relevant tertiary qualification advantageous
• Minimum 5 years’ senior management experience in the quick-service restaurant (QSR)/fast food industry
• Solid understanding of financial principles
• Valid driver’s licence

Core competencies
• Leadership and people management
• Analytical thinking
• Strategy and execution
• Customer centricity
• Decision making
• Conflict management


Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
To apply for this job email your details to jobs@hungrylion.co.zm 

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