Quality Assurance Officer job at RA Consulting Services Zambia Ltd
New
1 Day Ago
Linkedid Twitter Share on facebook

Vacancy title:
Quality Assurance Officer

[ Type: FULL TIME , Industry: Consulting , Category: Management ]

Jobs at:

RA Consulting Services Zambia Ltd

Deadline of this Job:
Wednesday, November 20 2024 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Wednesday, November 06 2024, Base Salary: Not Disclosed

Similar Jobs in Zambia
Learn more about RA Consulting Services Zambia Ltd
RA Consulting Services Zambia Ltd jobs in Zambia

JOB DETAILS:
Position Overview:
We are seeking a dedicated and detail-oriented Team Quality Assurance Officer to join our call centre operations. The ideal candidate will have a strong background in quality assessment within a call centre environment, with a commitment to mentoring team members and ensuring high standards of service. This role is key to maintaining our commitment to customer satisfaction by providing ongoing support and feedback to the team.

Key Responsibilities:
• Monitor and evaluate calls and customer interactions to ensure adherence to quality standards.
Provide constructive feedback and mentoring to team members to enhance their performance and meet service expectations.
Develop quality assurance processes and procedures, maintaining comprehensive documentation.
Work closely with the team to identify areas for improvement and implement corrective actions.
Assist in training new staff on quality standards and customer service best practices.
Conduct regular audits and quality reviews, ensuring compliance with company policies and service standards.
Maintain an open line of communication with team members to understand challenges and provide solutions to improve customer interactions.

Requirements:
• Bachelor’s degree in Communication, Business Administration, or a related field.
2-3 years of experience in a call centre environment, specifically in a quality assessor or call centre supervisor role.
Strong customer service skills with a proven ability to handle customer issues tactfully.
Excellent listening skills and attention to detail.
Strong team player with exceptional interpersonal skills, able to mentor and motivate team members effectively.

Skills and Competencies:
• Proficient in call centre software and quality monitoring tools.
Strong analytical and problem-solving skills, with a commitment to continuous improvement.
Excellent verbal and written communication skills.
Ability to handle sensitive information with discretion and professionalism.

Work Hours: 8


Experience in Months: 24

Level of Education:
Bachelor Degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

All Jobs

QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Management jobs in Zambia
Job Type: Full-time
Deadline of this Job: Wednesday, November 20 2024
Duty Station: Lusaka
Posted: 06-11-2024
No of Jobs: 1
Start Publishing: 06-11-2024
Stop Publishing (Put date of 2030): 06-11-2066
Apply Now
Notification Board

Join a Focused Community on job search to uncover both advertised and non-advertised jobs that you may not be aware of. A jobs WhatsApp Group Community can ensure that you know the opportunities happening around you and a jobs Facebook Group Community provides an opportunity to discuss with employers who need to fill urgent position. Click the links to join. You can view previously sent Email Alerts here incase you missed them and Subscribe so that you never miss out.

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.