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Service Center Officer job at Widenergy Africa ltd
Widenergy Africa
Website :
734 Days Ago
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Vacancy title:
Service Center Officer

[ Type: FULL TIME , Industry: Engineering Services , Category: Personal Care & Services ]

Jobs at:

Widenergy Africa ltd

Deadline of this Job:
Friday, April 28 2023 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted:Friday, April 28 2023, Base Salary: Not Disclosed

Similar Jobs in Zambia
Learn more about Widenergy Africa ltd
Widenergy Africa ltd jobs in Zambia

JOB DETAILS:

About WidEnergy Africa Ltd: We are a social, profit start up that focuses on last mile distribution of
clean, affordable and reliable energy solutions. Since 2016, we have empowered over 20,000 Zambians
with solar products especially with our recently launched Pay as You Go solar home systems in the market.
Our solar products allow customers to use mobile payments such as Mobile money and Airtel Money to
pay for their solar lighting system on a weekly basis, which makes it affordable, environment friendly and
healthier for off grid customers such as farmers.
We are searching for a talented, motivated and experienced candidate to join our team as Service Center Officer.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:
1. Ensure all local authorizations and permits to operate are compliant
2. Daily Coordination with the headquarter for a physical count of stock levels at the Service Center
3. Monitor all stock status from service center to the field and vice versa; should record all statuses on the

inventory monitoring sheet.
3. Ensure minimum required inventory levels at the Service Center Office
4. Ensure Sales Agents receive adequate stocks to achieve sales targets
5. Train and Re-Train Sales Agents when required
6. Keep good records of products returns and spare parts at the Service Center Office
7. Keep good records of marketing materials and Sales Agents gear at Service Center Office
8. Manage and resolve customer complaints
9. Identify and escalate issues to Supervisors
10. Provide product and service information to customers
11. Document all call information according to standard operating procedures
12. Recognize, document, and alert the management team of trends in the
13. Achieve monthly KPI scores


Education Requirement:No Requirements

Job Experience:No Requirements

Work Hours: 8

Job application procedure

TO APPLY: Send your CV and cover letter only at this stage to  info@widenergyafrica.com 

All Jobs

QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Zambia
Job Type: Full-time
Deadline of this Job: Wednesday, April 26 2023
Duty Station: Lusaka
Posted: 20-04-2023
No of Jobs: 1
Start Publishing: 20-04-2023
Stop Publishing (Put date of 2030): 20-04-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.
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  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc164μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`347μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid112μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid125μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Service-Center-Officer-job-at-Widenergy-Africa-ltd-44930'86μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 162μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"382μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES741μs8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin77μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin69μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`129μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'97μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'326μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 250196μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?115μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?418μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy