Summary
Date Posted: 6th march 2019 , Base Salary: Not Disclosed , Employment Type: Full-Time , Currency: RWF , Value: 400000 , Minimum: 280000 , Maximum: 1200000 , Period: MONTH

JOB DETAILS:
JOB ADVERTISEMENT
Background
AOS LTD is a Service Provider that was established from the Joint Venture between the Government of Rwanda and Korea Telecom and is incorporated under the laws and regulations of the Republic of Rwanda. The company is engaged in the business of providing advanced Information and Communication Technology (“ICT”) services based on a state-of-the-art Data Center, System development and Integrations, e-Government projects implementation and Consulting among others.
In order to effectively accomplish its business objectives, AOS Ltd is looking for qualified and competent candidates to support its business operation.
Position: Service Desk Operator
Roles and Responsibilities
The Service Desk Operator is responsible for managing customer request related to services and systems provided by AOS Ltd.
• Manage customer request
• Follow up open requests
• Fast troubleshoot on issues and incidents
• Monitoring and escalation
• Reporting to line manager in a timely fashion
• Perform related duties and responsibilities as required by line manager
Required Qualifications
The successful candidate will possess the following skill sets:
• At the least, more than 2 years of Service Desk Operator,
• In-depth knowledge and hands-on experience in call or service center services,
• Possessing Customer care skills,
• Possessing IT troubleshooting skills,
• And good working attitude and communication skills.
• Ability to speak Kinyarwanda, English and French
• Being courteous to customers
• Being able to work under high stress and stay focus
• Respectful to policies and procedures and honest.
Education/ Experience
• Minimum Diploma in IT.
• And should have at least 3 years of progressive experience in network administration.
Certifications
• Communication Training Certificate preferable
• Customer Care Training Certificate preferable

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Job application procedure
Application
Interested candidates, who meet the conditions herein, should submit their application electronically through recruitment system. Link: recruitment.aos.rw
• Application letter;
• Comprehensive Curriculum Vitae;
• Copy of the biodata page of ID;
• Copies of degree/ certificates;
• Daytime telephone contact; email address
• Names and contact addresses (with telephone and emails) of 3 referees.
• Provide detailed current address (district, sector, cell, village etc)
Deadline
The deadline for submission of application is by 20th March 2019.
Notification
Please note that due to the high volume of applications we receive, we are unable to contact all applicants directly. If you haven't heard from us within 14 days, please consider your application to have been unsuccessful.
Done at Kigali, on 5th March 2019.
Seong Woo KIM
Chief Executive Officer
AOS Ltd.