Summary
Date Posted: Wednesday, May 29 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Description:
Key responsibilities and accountabilities:
• Ensure all local authorizations and permits to operate are compliant
• Daily Coordination with the headquarter for a physical count of stock levels at the Service Center
• Monitor all stock status from service center to the field and vice versa; should record all statuses on the inventory monitoring sheet.
• Ensure minimum required inventory levels at the Service Center Office
• Identify and recruit rural Sales Agents
• Monitor, evaluate, train and coach the performance of their team of Sales Agents
• Conduct marketing activities in partnership with Sales Agents
• Recollect products from defaulting customers
• Deliver stock, marketing materials and support to agents in timely and helpful manner
• Support stock and cash audit activities

Core duties:
• Collaborate with the sales team to establish and manage local sales and registration targets.
1. Foster a supportive and motivating environment for sales agents and provide ongoing mentorship and support to enhance agent performance.
2. Conduct comprehensive training programs to ensure agents are well-equipped with product knowledge and effective sales techniques.
3. Develop and execute strategies to encourage customer re-commitment to our products and services.
4. Implement fair and ethical repossession practices while protecting the company’s interests.
5. Monitor and manage sales agent inventory levels, ensuring optimal stock availability.
• Keep good records of products returns and spare parts at the Service Center Office
• Keep good records of marketing materials and Sales Agents gear at Service Center Office
• Manage and resolve customer complaints
• Identify and escalate issues to Supervisors
• Achieve monthly KPI scores
• Submit daily reports to the Regional Coordinator

Skills:
• Ability to ride a motorbike
• Strong ability to develop new sales channels and connect with local communities
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Fluent in verbal and written English, and of the main local Zambian language of the region

Qualification & Experience Required:
• Minimum education: Grade 12 or above (1-2 years of university preferred)
• Experience in field sales and team management is a MUST
• Must be a resident of where the Service Center will be located
• Good knowledge of region where the Service Center will be located
• Must be in good physical condition and holder of a motorcycle-driving license
• Must have a strong link in Agribusiness (Desirable)
• Must have basic knowledge on how to use excel, word and power point.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
• info@widenergyafrica.com 

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