Summary
Date Posted: Wednesday, November 06 2024, Base Salary: Not Disclosed

JOB DETAILS:
We are seeking friendly, reliable, and solution-oriented Call Centre Agents to provide outstanding customer support. The ideal candidates will possess excellent communication skills, a knack for problem-solving, and the ability to work in a fast-paced environment. As a Call Centre Agent, you will be the first point of contact for our clients, ensuring a positive customer experience.

Key Responsibilities:
• Respond to customer inquiries via phone, email, or chat, providing clear and accurate information.
Use active listening and probing questions to understand customer needs and provide appropriate solutions.
Log customer interactions, issues, and resolutions accurately in the system, maintaining high data quality.
Work collaboratively with the team to resolve customer concerns and escalate issues as needed.
Provide feedback on recurring issues to help improve service processes and customer satisfaction.
Maintain professionalism and composure, even in challenging interactions, to ensure a positive client experience.

Requirements:
• Diploma or certificate in a relevant field, such as Customer Service or Communications.
1-3 years of experience in a call centre or customer support role.
Strong active listening and verbal communication skills.
Proficiency in problem-solving with a customer-centric mindset.
Proficient in at least three local languages.
Excellent data entry and typing skills, with attention to accuracy and detail.

Skills and Competencies:
• Experience with customer support software and call centre technology.
Ability to work efficiently in a fast-paced environment and multitask.
Strong teamwork and interpersonal skills.
Positive attitude and a commitment to delivering outstanding customer service.

Work Hours: 8

Experience in Months: 12

Level of Education: Postgraduate Degree

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