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15 Call Centre Agents job at RA Consulting Services Zambia Ltd
RA Consulting Services Ltd
Website : https://racsafrica.com/
119 Days Ago
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Vacancy title:
15 Call Centre Agents

[ Type: FULL TIME , Industry: Consulting , Category: Customer Service ]

Jobs at:

RA Consulting Services Zambia Ltd

Deadline of this Job:
Wednesday, November 20 2024 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Wednesday, November 06 2024, Base Salary: Not Disclosed

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Learn more about RA Consulting Services Zambia Ltd
RA Consulting Services Zambia Ltd jobs in Zambia

JOB DETAILS:
We are seeking friendly, reliable, and solution-oriented Call Centre Agents to provide outstanding customer support. The ideal candidates will possess excellent communication skills, a knack for problem-solving, and the ability to work in a fast-paced environment. As a Call Centre Agent, you will be the first point of contact for our clients, ensuring a positive customer experience.

Key Responsibilities:
• Respond to customer inquiries via phone, email, or chat, providing clear and accurate information.
Use active listening and probing questions to understand customer needs and provide appropriate solutions.
Log customer interactions, issues, and resolutions accurately in the system, maintaining high data quality.
Work collaboratively with the team to resolve customer concerns and escalate issues as needed.
Provide feedback on recurring issues to help improve service processes and customer satisfaction.
Maintain professionalism and composure, even in challenging interactions, to ensure a positive client experience.

Requirements:
• Diploma or certificate in a relevant field, such as Customer Service or Communications.
1-3 years of experience in a call centre or customer support role.
Strong active listening and verbal communication skills.
Proficiency in problem-solving with a customer-centric mindset.
Proficient in at least three local languages.
Excellent data entry and typing skills, with attention to accuracy and detail.

Skills and Competencies:
• Experience with customer support software and call centre technology.
Ability to work efficiently in a fast-paced environment and multitask.
Strong teamwork and interpersonal skills.
Positive attitude and a commitment to delivering outstanding customer service.

Work Hours: 8

Experience in Months: 12

Level of Education: Postgraduate Degree

Job application procedure
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Job Info
Job Category: Customer Service jobs in Zambia
Job Type: Full-time
Deadline of this Job: Wednesday, November 20 2024
Duty Station: Lusaka
Posted: 06-11-2024
No of Jobs: 15
Start Publishing: 06-11-2024
Stop Publishing (Put date of 2030): 06-11-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.
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  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc213μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`231μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid217μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid146μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-15-Call-Centre-Agents-job-at-RA-Consulting-Services-Zambia-Ltd-68024'122μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 151μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"258μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES673μs8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin156μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin157μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`64μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'130μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'144μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 812859μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?139μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?388μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy