Summary
Date Posted: Thursday, April 11 2024, Base Salary: Not Disclosed

JOB DETAILS:
In line with our corporate priorities aimed at ensuring optimization of revenue collection and increased tax compliance on one hand and the need to effectively manage the numerous challenges and opportunities in the fast-changing business environment on the other, we are seeking highly motivated, result-oriented, well-qualified and experienced professionals to fill the following vacant positions:

58.0 SWITCHBOARD OPERATOR ZRA08 (02 POSITIONS)

Reporting directly to the Administration Officer - Services, the job holder will be responsible for operating the switchboard to relay incoming, outgoing and inter office calls, supplying information to callers and record messages, keeping records of calls placed, performing clerical duties such as typing, proof reading and sorting mail and may receive visitors, obtain name and nature of business and schedule appointments.

A. MAIN DUTIES/ACCOUNTABILITIES
• Perform key switchboard activities such as attending to internal and external clients by way of appropriate call direction to intended recipients.
• Report on system failures of the switchboard to the appropriate authorities in cases where telephone system crashes.
• Control requests for external telephone calls by internal clients in the Authority
• Attend to incoming and outgoing calls.

B. MINIMUM REQUIREMENTS
• Grade twelve (12) School Certificate/General Certificate of Education (GCE) Equivalent
• Certificate in Switchboard Operations or Information and Communications field; and
• Minimum of one (1) year relevant post qualifying work experience

C. OTHER SKILLS AND ATTRIBUTES
• Good Analytical Skills
• Team work
• Good Interpersonal skills
• Good Listening Skills
• Good Negotiation Skills
• Excellent oral communication skills

Work Hours: 8

Experience in Months: 12

Level of Education: Professional Certificate

Job application procedure
All ZRA Employees including Temporary Staff and Interns meeting the above role specifications and competencies are encouraged to apply. Candidates facing disciplinary actions in accordance with the Disciplinary Capability and Grievance Policy and Procedure are NOT eligible to apply. Further, candidates are NOT allowed to apply for more than three (3) positions from the above listed positions.

All candidates meeting the above requirements are encouraged to apply and should enclose their detailed Curriculum Vitae showing details of their qualifications, work experience, biodata, contact phone numbers/email addresses and three professional referees with their contact numbers and email addresses.

Kindly ensure that you attach only relevant photocopies of ALL the required academic/professional qualifications which shall be subject to verification.

The Authority is an equal employer and candidates are expected to demonstrated Integrity in this recruitment process.

Applications should be addressed to the undersigned and emailed to Careers2024@zra.org.zm not later than Friday, 19th April, 2024.
Director Human Resource
Zambia Revenue Authority
P. O. Box 35710
Revenue House
Lusaka


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