Summary
Date Posted: Thursday, April 11 2024, Base Salary: Not Disclosed

JOB DETAILS:
In line with our corporate priorities aimed at ensuring optimization of revenue collection and increased tax compliance on one hand and the need to effectively manage the numerous challenges and opportunities in the fast-changing business environment on the other, we are seeking highly motivated, result-oriented, well-qualified and experienced professionals to fill the following vacant positions:

45.0 TAX CONSULTANT - GRADE ZRA06 (2 POSITIONS)- IPM DEPARTMENT

A. PURPOSE
Reporting directly to the Senior Tax Consultant, the job holder will be responsible for implementing Customer Experience strategies through the provision of front office and outdoor customer services to the satisfaction of both internal and external customers.

B. MAIN DUTIES/ACCOUNTABILITIES
• Promptly meeting and greeting customers to ensure smooth navigation through ZRA processes;
• Answering calls and responding to customers enquiries by providing accurate, timely and clear information on their tax matters;
• Assisting and supporting customers to access e-services for information, registration, payments and return filing on all available platforms;
• Ensuring timely processing and approval of customer applications including registrations, assessments, amendments, demographic updates and issuance of Tax clearance certificates;
• Attending to correspondence from external and Internal Customers;
• Participating in Customer Experience Taxpayer Education programs including seminars, workshops, stakeholder engagements and distribution of booklets and leaflets;
• Ensuring availability of required forms, leaflets and other documentation at all times;
• Scheduling and organising meetings and other assignments for Senior Tax consultants.
• Conducting customer feedback Surveys’;
• Contributing to the Units adherence to the Taxpayer Charter;
• Identifying personal training needs and request for it; and
• Preparing monthly Unit statistics and reports for consolidation by Senior Tax Consultants.

C. MINIMUM REQUIREMENTS
• Grade Twelve School Certificate/General Certificate of Education Equivalent.
• Degree in Marketing, Business studies, Education, Accounting and any related field.
• Working knowledge of computer systems.
• Minimum of two years relevant post-qualifying work experience.

D. OTHER SKILLS AND ATTRIBUTES
• Problem Solving skills
• Team player
• Integrity
• Personal organization
• Supervisory skills
• Time management skills
• Interpersonal skills

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
All ZRA Employees including Temporary Staff and Interns meeting the above role specifications and competencies are encouraged to apply. Candidates facing disciplinary actions in accordance with the Disciplinary Capability and Grievance Policy and Procedure are NOT eligible to apply. Further, candidates are NOT allowed to apply for more than three (3) positions from the above listed positions.

All candidates meeting the above requirements are encouraged to apply and should enclose their detailed Curriculum Vitae showing details of their qualifications, work experience, biodata, contact phone numbers/email addresses and three professional referees with their contact numbers and email addresses.

Kindly ensure that you attach only relevant photocopies of ALL the required academic/professional qualifications which shall be subject to verification.

The Authority is an equal employer and candidates are expected to demonstrated Integrity in this recruitment process.

Applications should be addressed to the undersigned and emailed to Careers2024@zra.org.zm not later than Friday, 19th April, 2024.
Director Human Resource
Zambia Revenue Authority
P. O. Box 35710
Revenue House
Lusaka


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