2 Branch Manager (Commercial Bank)
2025-04-15T11:31:50+00:00
Brilliance Executive Management Consultancy
https://www.greatzambiajobs.com/jsjobsdata/data/employer/comp_2469/logo/Brilliance%20Executive%20Management%20Consultancy%20Limited.jpg
https://www.bemconsult.com
FULL_TIME
Lusaka
Lusaka
10101
Zambia
Consulting
Management
2025-04-21T17:00:00+00:00
Zambia
8
Job Purpose
The Branch Manager will be responsible for all operations and compliance of the Branch, as well as mentoring and development of Branch staff. The Branch Manager will also be responsible for growing the branch sales through effective business development and managing relations with retail and corporate customers.
Summary of Key Responsibilities;
- Formulating and implementing marketing strategies to attain the set deposit growth and profitability targets
- Ensure compliance with the Anti-Money Laundering Act and Know Your Customer (KYC) policy and compliance with all Bank policies, procedures and regulations as well as compliance with all statutory bodies and requirements.
- Manage all marketing plans and programs and provide training to all service personnel to ensure effective customer service according to safety procedures.
- Design and execute an effective action plan to monitor all activities and forecast all deposits and loans
- Ensure full compliance with handling keys and access code at all times to avoid any lapses
- Plan and manage the customer experience for the branch
- Manage all Branch customer transactions as well as maintain business relationships through frequent interactions with customers as well as approve customer and bank transactions within authority limits.
- Prepare a list of all prospective customers for sales leads.
- Maintain control of all marketing activities to ensure the achievement of all objectives within the allocated budget and determine all sales goals.
- Conducts regular checks on service delivery by maintaining agreed Turn-Around-Time service standards to achieve customer satisfaction to maintain performance standards.
- Perform pre-audits to identify & mitigate operational risks and ensure ongoing adherence to compliance policies and procedures.
- Provide top-class relationship banking which is delivered in a timely, courteous and efficient manner.
- Maintain knowledge of all bank products and services and assist to resolve customer queries.
- Prepare and analyze profit and loss statements for branches and maintain all current business and ensure an optimal level of customer service.
- Mentor and train branch staff to improve productivity and overall efficiency of the team.
- Ensure that branch daily, weekly and monthly sales and operations reports are submitted on time.
Required Skills and Attributes;
- Excellent communication skills
- Problem-solving abilities.
- Business awareness and management skills;
- Aggressiveness
- Creative Skills
- Negotiating Skills
- Excellent interpersonal skills
- Honest
- Good Leadership and mentoring skills
- Result Oriented
Primary Areas of Accountability:
Qualifications and Experience
- Degree in Business or any Commercial field
- Should at least have a minimum of 6-7 years experience as Branch Manager with a well established Commercial
Bank
- Working experience as Senior Branch Manager will be an added advantage
- Must have proven experience in Credit, SME Banking and Retail Banking
- A minimum of 2-3 years Private Banking experience will be a plus
- Must have proven experience in Business Development and Relationship Management
- Must be working as Branch Manager with any of the Top Five Commercial Banks in Zambia
- Should be ready to work in a multicultural environment
- Must have leadership experience and ability to drive business and people transformation.
- Must be well-networked with the Business Community within Lusaka and beyond.
Formulating and implementing marketing strategies to attain the set deposit growth and profitability targets Ensure compliance with the Anti-Money Laundering Act and Know Your Customer (KYC) policy and compliance with all Bank policies, procedures and regulations as well as compliance with all statutory bodies and requirements. Manage all marketing plans and programs and provide training to all service personnel to ensure effective customer service according to safety procedures. Design and execute an effective action plan to monitor all activities and forecast all deposits and loans Ensure full compliance with handling keys and access code at all times to avoid any lapses Plan and manage the customer experience for the branch Manage all Branch customer transactions as well as maintain business relationships through frequent interactions with customers as well as approve customer and bank transactions within authority limits. Prepare a list of all prospective customers for sales leads. Maintain control of all marketing activities to ensure the achievement of all objectives within the allocated budget and determine all sales goals. Conducts regular checks on service delivery by maintaining agreed Turn-Around-Time service standards to achieve customer satisfaction to maintain performance standards. Perform pre-audits to identify & mitigate operational risks and ensure ongoing adherence to compliance policies and procedures. Provide top-class relationship banking which is delivered in a timely, courteous and efficient manner. Maintain knowledge of all bank products and services and assist to resolve customer queries. Prepare and analyze profit and loss statements for branches and maintain all current business and ensure an optimal level of customer service. Mentor and train branch staff to improve productivity and overall efficiency of the team. Ensure that branch daily, weekly and monthly sales and operations reports are submitted on time.
Excellent communication skills Problem-solving abilities. Business awareness and management skills; Aggressiveness Creative Skills Negotiating Skills Excellent interpersonal skills Honest Good Leadership and mentoring skills Result Oriented
Degree in Business or any Commercial field Should at least have a minimum of 6-7 years experience as Branch Manager with a well established Commercial Bank Working experience as Senior Branch Manager will be an added advantage Must have proven experience in Credit, SME Banking and Retail Banking A minimum of 2-3 years Private Banking experience will be a plus Must have proven experience in Business Development and Relationship Management Must be working as Branch Manager with any of the Top Five Commercial Banks in Zambia Should be ready to work in a multicultural environment Must have leadership experience and ability to drive business and people transformation. Must be well-networked with the Business Community within Lusaka and beyond.
JOB-67fe43a6e07d1
Vacancy title:
2 Branch Manager (Commercial Bank)
[Type: FULL_TIME, Industry: Consulting, Category: Management]
Jobs at:
Brilliance Executive Management Consultancy
Deadline of this Job:
Monday, April 21 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Tuesday, April 15 2025, Base Salary: Not Disclosed
Similar Jobs in Zambia
Learn more about Brilliance Executive Management Consultancy
Brilliance Executive Management Consultancy jobs in Zambia
JOB DETAILS:
Job Purpose
The Branch Manager will be responsible for all operations and compliance of the Branch, as well as mentoring and development of Branch staff. The Branch Manager will also be responsible for growing the branch sales through effective business development and managing relations with retail and corporate customers.
Summary of Key Responsibilities;
- Formulating and implementing marketing strategies to attain the set deposit growth and profitability targets
- Ensure compliance with the Anti-Money Laundering Act and Know Your Customer (KYC) policy and compliance with all Bank policies, procedures and regulations as well as compliance with all statutory bodies and requirements.
- Manage all marketing plans and programs and provide training to all service personnel to ensure effective customer service according to safety procedures.
- Design and execute an effective action plan to monitor all activities and forecast all deposits and loans
- Ensure full compliance with handling keys and access code at all times to avoid any lapses
- Plan and manage the customer experience for the branch
- Manage all Branch customer transactions as well as maintain business relationships through frequent interactions with customers as well as approve customer and bank transactions within authority limits.
- Prepare a list of all prospective customers for sales leads.
- Maintain control of all marketing activities to ensure the achievement of all objectives within the allocated budget and determine all sales goals.
- Conducts regular checks on service delivery by maintaining agreed Turn-Around-Time service standards to achieve customer satisfaction to maintain performance standards.
- Perform pre-audits to identify & mitigate operational risks and ensure ongoing adherence to compliance policies and procedures.
- Provide top-class relationship banking which is delivered in a timely, courteous and efficient manner.
- Maintain knowledge of all bank products and services and assist to resolve customer queries.
- Prepare and analyze profit and loss statements for branches and maintain all current business and ensure an optimal level of customer service.
- Mentor and train branch staff to improve productivity and overall efficiency of the team.
- Ensure that branch daily, weekly and monthly sales and operations reports are submitted on time.
Required Skills and Attributes;
- Excellent communication skills
- Problem-solving abilities.
- Business awareness and management skills;
- Aggressiveness
- Creative Skills
- Negotiating Skills
- Excellent interpersonal skills
- Honest
- Good Leadership and mentoring skills
- Result Oriented
Primary Areas of Accountability:
Qualifications and Experience
- Degree in Business or any Commercial field
- Should at least have a minimum of 6-7 years experience as Branch Manager with a well established Commercial
Bank
- Working experience as Senior Branch Manager will be an added advantage
- Must have proven experience in Credit, SME Banking and Retail Banking
- A minimum of 2-3 years Private Banking experience will be a plus
- Must have proven experience in Business Development and Relationship Management
- Must be working as Branch Manager with any of the Top Five Commercial Banks in Zambia
- Should be ready to work in a multicultural environment
- Must have leadership experience and ability to drive business and people transformation.
- Must be well-networked with the Business Community within Lusaka and beyond.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
- QUALIFIED & EXPERIENCED FEMALES ARE ENCOURAGED TO APPLY FOR THIS POSITION
- If
you meet the minimum hiring requirements for the above position, please
email your CV and Cover letter clearly stating your salary expectations
to: jobs@bemconsult.com and Copy-in bemconsult8@gmail.com
- Note
that, all communications will be kept in the strictest of confidence.
If you do not receive communication within 21 days of the closing date
of the advert, please consider your application unsuccessful.
- DO NOT SEND CERTIFICATES AT THIS STAGE
All Jobs | QUICK ALERT SUBSCRIPTION
