Summary
Date Posted: Thursday, April 11 2024, Base Salary: Not Disclosed

JOB DETAILS:
In line with our corporate priorities aimed at ensuring optimization of revenue collection and increased tax compliance on one hand and the need to effectively manage the numerous challenges and opportunities in the fast-changing business environment on the other, we are seeking highly motivated, result-oriented, well-qualified and experienced professionals to fill the following vacant positions:

30.0 ICT OFFICER –OPERATIONS ZRA06 (03 POSITIONS) – ICT DEPARTMENT

A. PURPOSE

Reporting directly to the Senior ICT Officer-Operations, the job holder will effectively support the Zambia Revenue Authority business through the provision of timely, efficient, effective, and professional Information & communication technology end- user support through consultation, agreements and research with internal and external Authority stakeholders as well as provide end-user awareness on necessary applications or systems for the purpose of achieving organisation goals.

B. MAIN DUTIES/ACCOUNTABILITIES
• Attending to, tracking, updating, resolving, and closing all incidences and/or requests assigned within agreed time periods;
• Ensuring that end-users are making proper usage of provided ICT end-user systems;
• Ensuring that end-users are utilising the available features on ICT end-user desktop application systems;
• Performing software installations, configurations and security updates as needed;
• Actively perform install, move, add, change end-user software and hardware assets and are properly accounted for and managed as needed;
• Ensuring that end-user equipment and accessories adhere to ICT standards;
• Creating, maintaining, enforcing and providing end-user systems documentation, procedures and manuals.
• Performing repairs on faulty end-user ICT equipment and accessories brought to operations unit;
• Perform and or supervise routine maintenance of ICT end-user equipment;
• Ensuring the availability of much needed ICT end-user services, spares, and essential tools; and
• Carrying out innovative research work on latest ICT systems and trends in the world and provide advice and/or recommendations to the ICT management on IT technical & operations, and security matters.

C. MINIMUM REQUIREMENTS
• Grade Twelve (12) School Certificate or General Certificate of Education Equivalent;
• Bachelor’s Degree in Computer Science, Computer engineering, Information Systems technology, electronics and telecommunications engineering/technology;
• Minimum of 2 years relevant post qualifying work experience in the Information and Communication Technology profession; and
• Must be a member of ICTAZ or any other relevant professional body.

D. OTHER SKILLS AND ATTRIBUTES
• High level of integrity;
• Strong incorruptible character;
• Self-disciplined and principled;
• Accommodating personality;
• ICT technical, logical thought process; and
• Problem solving skills.

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
All ZRA Employees including Temporary Staff and Interns meeting the above role specifications and competencies are encouraged to apply. Candidates facing disciplinary actions in accordance with the Disciplinary Capability and Grievance Policy and Procedure are NOT eligible to apply. Further, candidates are NOT allowed to apply for more than three (3) positions from the above listed positions.

All candidates meeting the above requirements are encouraged to apply and should enclose their detailed Curriculum Vitae showing details of their qualifications, work experience, biodata, contact phone numbers/email addresses and three professional referees with their contact numbers and email addresses.

Kindly ensure that you attach only relevant photocopies of ALL the required academic/professional qualifications which shall be subject to verification.

The Authority is an equal employer and candidates are expected to demonstrated Integrity in this recruitment process.

Applications should be addressed to the undersigned and emailed to Careers2024@zra.org.zm not later than Friday, 19th April, 2024.
Director Human Resource
Zambia Revenue Authority
P. O. Box 35710
Revenue House
Lusaka


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