Summary
Date Posted: Thursday, February 29 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose :
• To ensure all arrears arising as a result of non-deduction by employers are collected through the alternative collection methods. Maintain a high quality performing loan book through effective off-payroll recoveries.

Key Outputs & Responsibilities: –
• Follow up with clients with overdue balances.
• Maintain up to date customer list in default with the current information and customer’s contact details including next of kin details;
• Write demand letters to inform customers of their overdue loan balances and follow up on repayments as agreed with the customers;
• Ensure that all defaulting customers receive signed demand notices and acknowledge receipt;
• Identify root causes of defaults through communication with the customer and employer and establish the right strategy to recover the overdue amounts.
• Achieve allocated monthly collection targets as provided month on month.
• Profiling of all non-performing loans and establish the correct strategy to recover e.g external debt collectors, insurance claims, DDAC mandates etc
• Constant monitoring of the loan portfolio for timely identification of loans in arrears
• Provide weekly consolidated reports on the recoveries to the Supervisor.
• Negotiate payment plans/schedules with customers in line with their financial situation or capability.
• Ensure compliance with all credit approval processes and procedures

Qualifications & Experience
• Grade 12 School Certificate
• Degree in Banking and Finance/Accounting/Business administration from a reputable recognized institution.
• Minimum of 2 – 3 years of experience in a credit-related role is an added advantage.
• Sound knowledge of industry best practices in debt recovery.

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
• Interested Applicants who meet the job requirements should e-mail their CV’s to recruitment@mfz.co.zm . Only shortlisted candidates will be contacted. Be sure to include the job applied for in the subject field.
• Closing date: Monday, 4th March, 2024

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