Summary
Date Posted: Monday, August 19 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose
The Customer Services Officer as the first line of contact will interface directly with customers either by telephone, electronically or face to face. Preparation of bid documents and proposals on request to clients. Provide advice on travel destinations, plan itineraries, and collect payments. Take the lead in planning holidays, suggesting travel destinations, maintaining client files, and managing large-scale events. Provide travelers with timetables and travel literature, compute fare costs and make reservations.

Summary of Key Responsibilities;
• Set up new customer accounts.
• Organise workflow to meet customer timeframes.
• Maintain records of customer interactions and transactions.
• Ensure discrepancies are indicated on manifests and shared with Imports Officers.
• Preparation of weekly Sales Report in a timely manner.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Submitting claims with respective airlines.
• Coordinate Galaxy performance with other departments and users.
• Liaise with other departments regarding client information.
• Manage customers’ accounts.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints with guidance from the Customer Services Manager.
• Follow up on ZRA entries with the Clearing Team.
• Handle any additional assignments.

Required Skills and Competencies
• Problem-solving
• Good interpersonal skills
• Good time management
• Ability to multi-task
• Reliable and dependable
• Able to work under pressure
• Team builder

Primary Areas of Accountability:
Qualifications and Experience
• Degree or Diploma in Business, Travel and Tourism or Commerce or equivalent qualifications
• Must have IATA Certification (a must)
• At least a minimum of 3-4 years of working experience and knowledge of Customer Service functions and etiquette
• Proven Knowledge of marketing, sales and customer services roles
• Sales and Marketing experience in Travel and holiday destination will be a plus
• Must be Customer Centric
• Must be well networked within the travel and tourism sector
• Computer literate (MS Office)
• Knowledge of the aviation business will be added advantage

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
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• QUALIFIED & EXPERIENCED FEMALES ARE ENCOURAGED TO APPLY FOR THIS POSITION
• If you meet the hiring requirements for the position, please email your CV in MS Word and Cover Letter clearly stating your salary expectations & Cc bemconsult8@gmail.com 
• Note that, all communications will be kept in the strictest of confidence. If you do not receive communication within 21 working days of the closing date of the advert, please consider your application unsuccessful.
• DO NOT SEND CERTIFICATES AT THIS STAGE

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