Summary
Date Posted: Wednesday, November 29 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose
To achieve the Banks desired digital sales targets and customer satisfaction by constantly scanning the market to recruit/manage agents and identify opportunities to cross and upsell the bank’s Retail Banking products, services through interacting with existing and potential customers.

Key Outputs & Responsibilities
• Building and maintaining robust network of agents for Retail & Digital Banking in order to generate significant mutual value and expanding opportunities.
• Grow and manage recruitment, training and supervision of agents.
• Engage potential partners and drive partnership opportunities.
• Build professional working relationships with all stakeholders, displaying sound abilities to listen, advise, influence, negotiate and present at all levels in order to have productive working relationships.
• Scan the external environment in order to identify prospects to acquire customers and enhance the bank’s distribution capabilities through developing strategic partnerships for retail that offers mutual leverage.
• Governance, Risk and Compliance Management to ensure processes and procedure are adhered to at all times.
• Ensure client needs are being met with the highest quality to ensure that customer needs are satisfied.
• Act in an ethical manner, including highlighting unethical practices.
• Cross Selling of Digital products and being the first point of contact as an ambassador for digital-/agency offering so that the customer base increases by offering different products and services.

Qualifications & Technical Experience
• Grade 12 School Certificate with 5 credits, English and Mathematics inclusive
• Minimum Diploma in Marketing, Banking & Financial Services or any social sciences.
• A Degree will be an added advantage.
• Experience in digital sales services and agent outlet branding.
• Knowledge of the system(s), products and processing activities

Work Hours: 8

Experience in Months: 60

Level of Education: Professional Certificate

Job application procedure
• Interested applicants who meet the job requirements should email their CV’s to: e-mail address jobs-zm@bancabc.co.zm . Please note that only shortlisted candidates will be contacted. Clearly state the position you are applying for as the subject. Closing date: 2nd December, 2023

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