Summary
Date Posted: Friday, November 29 2024, Base Salary: Not Disclosed

JOB DETAILS:
About Us
RA Consulting Services Ltd is a leading IT solutions company specializing in innovative technologies and transformative business applications. We are committed to delivering exceptional services to our clients and enabling businesses to thrive in the digital age.
We are seeking a talented and driven Application Lead to join our team. This role is critical in ensuring seamless application management, operational efficiency, and consistent service delivery for our clients.

Key Responsibilities
1. BI/MIS Report Management
Ensure the consistent flow, loading, and processing of reporting files for accurate and timely business reporting.
Support the onboarding process for new Business Intelligence (BI) reports, ensuring accurate requirement capture, report development, validation, and sign-off by business teams before publishing.
Ensure the availability of reports for all business needs.
2. Operations Management
Provide L1/L2 support for all business applications.
Ensure 100% availability and accessibility of business applications.
Adhere to Change Management procedures for all raised changes.
Ensure user access procedures align with the security policy.
Maintain strict compliance with IT and business processes.
3. Service Management
Manage and coordinate resolution of tickets or incidents within agreed Service Level Agreements (SLAs).
Report and track all issues raised by various support teams.
Ensure availability and efficiency of ticketing tools.

4. Behaviour Expectations
Exhibit a “can-do” attitude with a strong focus on execution excellence.
Demonstrate a team player mindset and foster collaboration.
Maintain high ethical integrity and compliance standards.

Skills & Knowledge Requirements
Educational Qualifications & Technical Skills
University degree in Computer Science or a related discipline.
Knowledge of ITIL frameworks.

Relevant Experience
1-3 years of work experience in application management.
Hands-on experience with applications such as Billing, BI, and ERP.
Strong technical expertise in APIs, UNIX, SQL, and software development.
Experience in the telecommunications domain (OSS/BSS) is an added advantage.
Behavioural Competencies
Excellent communication and customer-facing skills.
Strong people management capabilities.
Adaptable to working in a multi-national environment.
If you are passionate about technology, thrive in a fast-paced environment, and have the skills and experience we’re looking for, we’d love to hear from you!
RA Consulting Services Ltd is an equal-opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Education Requirement: No Requirements

Work Hours: 8

Experience in Months: 12

Level of Education:

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