Summary
Date Posted: Thursday, June 20 2024, Base Salary: Not Disclosed

JOB DETAILS:
2. Job Purpose
We are seeking a dynamic and experienced Branch Manager to oversee the operations of our Kitwe branch. The ideal candidate will be responsible for managing all aspects of the branch’s operations, ensuring high-quality security services, maintaining client satisfaction, and driving business growth.

3. Key Responsibilities
Operational Management:
• Oversee the daily operations of the Kitwe branch, ensuring efficient and effective delivery of security services.
• Develop and implement operational policies and procedures to enhance service delivery and operational efficiency.
• Monitor and manage branch performance metrics, including response times, incident resolution, and client feedback.
Team Leadership:
• Recruit, train, and supervise branch staff, including security personnel, administrative staff, and supervisors.
• Conduct regular performance reviews, provide coaching and development opportunities, and address any performance issues.
• Foster a positive and collaborative working environment, promoting teamwork and professional growth.
Client Relations:
• Build and maintain strong relationships with clients, addressing their needs and concerns promptly and professionally.
• Conduct regular client meetings to assess satisfaction levels and identify opportunities for service improvement.
• Develop and implement strategies to enhance client retention and satisfaction.
Business Development:
• Identify and pursue new business opportunities to expand the branch’s client base and market presence.
• Develop and execute sales and marketing plans to achieve branch growth targets.
• Represent the company at local events and networking opportunities to promote services and build brand awareness.
Financial Management:
• Prepare and manage the branch budget, ensuring cost control and profitability.
• Monitor financial performance, including revenue, expenses, and profitability, and implement corrective actions as needed.
• Ensure accurate and timely reporting of financial and operational data to the Regional Operations Manager.
Compliance and Safety:
• Ensure the branch operates in compliance with all relevant laws, regulations, and industry standards.
• Implement and enforce health and safety policies to protect employees and clients.
• Conduct regular audits and inspections to ensure compliance and address any issues promptly.
4.Nature Of Decision Making
a) Strategic
b) Financial
c) Analytical

5. Qualifications: Minimum
• Grade 12 Certificate with 5 ‘O’ levels with credit or better in Mathematics and English
• Bachelor’s Degree in Operations Management, business administration or its equivalent.
• Security Background.

6. Experience:
Minimum Eight (8) Proven work experience in a similar role

Attributes & Skills
• Prior experience of working in a similar operational management role , ideally within the security industry
• Excellent verbal and written communication skills, interacting both internally and externally
• Excellent customer service skills
• Excellent organizational skills
• Ability to successfully manage a team
• Track record of working in a fast paced and demanding environment
• Strategic thinking and planning
• Analytical thinking
• Budgeting and planning
• Report writing

Work Hours: 8

Experience in Months: 96

Level of Education: Bachelor Degree

Job application procedure
• To apply for this job email your details to chiku@magnum.co.zm 

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