Summary
Date Posted: Thursday, October 10 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose
To professionally respond to telephone inquiries from callers and ensuring customer satisfaction by providing quality service and assisting them with issues/concerns related to service delivery.

Person Specifications and Qualifications
a) Full Form V/ Grade 12 School Certificate (including English and Mathematics);
b) Bachelor of Marketing/Public Relations/Mass Communication or any related Degree:
c) Membership to relevant professional body, and
d) 3 years’ experience.

Required Skills and Attributes
a) Proficiency in computer skills;
b) Good analytical skills;
c) Good planning and organization skills;
d) Ability to work under minimal supervision;
e) Good interpersonal skills;
f) Strong customer service skills;
g) Good communication skills;
h) Good report writing skills;
i) Ability to handle confidential and sensitive information; and
j) Must be able to handle multiple tasks, complexity, and diversity of customers.

Duties and Responsibilities
a) Answer telephone calls promptly and in a polite and professional manner;
b) Provide customers with service information in line with service delivery Charter;
c) Handle customer complaints or issues;
d) Document all call information according to standard procedures;
e) Identify and escalating issues relating to customer and service delivery to supervisors as needed;
f) Follow up on customer inquiries not immediately resolved;
g) Direct calls to other departments as necessary;
h) Ensure that work assignments and information gathered from day to day work is not
shared with anyone and protects all customer and Authority information, and
i) Follow up with rescheduling missed appointments as assigned

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
• Interested candidates should send applications with copies of detailed Curriculum Vitae, Grade 12 Certificate, Degree Transcript of results, Professional registration membership and valid practicing licence to:-
• The Director-General
Zambia Medicines Regulatory Authority
Plot No. 2350/M, Off KKIA Road
P.O. Box31890
LUSAKA
• NOTE: Candidates are required to have their qualifications verified by the Zambia Qualifications Authority (ZAQA) before submitting their application.
• Envelopes should be appropriately marked with the position applied for.
• The deadline for receipt of applications is Monday 21 October 2024. Only shortlisted candidates will be contacted for interviews. ZAMRA is an equal opportunity employer, and we encourage applications from qualified individuals of all backgrounds

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