Summary
Date Posted: Friday, July 12 2024, Base Salary: Not Disclosed

JOB DETAILS:
1.0 Purpose
Reporting to the Commissioner General, the position will be responsible for providing strategic direction to the development and facilitation of the tax and customs business process from end to end by driving the key enablers for revenue mobilisation. The position will ensure coordination and provision of leadership in transitioning the Authority to become a beacon of excellence in deploying business process to support ZRA operations.

2.0 Key Responsibilities
2.1 Strategic Management and Planning:
• Plans, coordinates, controls and manages the Business Facilitation function and to ensure that the Division’s strategic and action plans are achieved;
• Provides objective, clear, concise, factual, value adding and timely advice on business processes to the Commissioner General and other divisional heads, considering the impact such as advice on revenue measures and the ZRA’s or Government’s strategic goals;
• Contribute to the formulation and review of the ZRA corporate strategic planning and policy-making process; and
• Advise the Commissioner General on the developments into Divisional procedures and to ensure staff adhere to them.

2.2 Compliance and Enforcement:
Line management of cross cutting departments that support Tax and Customs Divisions namely:
a) ICT
b) Enforcement
c) Taxpayer Service and Education
d) Data Analytics & Risk Management
The design and development of new or improved business processes that use data scientifically and look at risk holistically across the Authority;
Leverage on internal and external data sources to implement an effective Compliance Risk Management (CRM) for the whole Authority;
Improve engagement with taxpayers both as regards the service offerings and on taxpayer education;
Provide key enforcement services to the ZRA through Debt recovery and the mobile compliance unit;
Maintain close liaison with the Commissioners for Domestic Taxes Division and Customs Services Division on debt recovery interventions;
Refer cases of fraud or negligence to the Investigations Department; and
Provide ICT and related services to support effective mobilization of revenue and auxiliary functions.

2.3 Policy Formulation: Assist the Commissioner General to prepare tax policy proposals in line with fiscal strategies of the Government of Zambia.
2.4 Resource Management
• Manages and effectively supports the performance and personal development plans of staff under Business Facilitation to achieve the Division’s objectives as well as individual staff aspirations;
• Identify and mitigate personnel related risks and especially integrity risks, demonstrating a zero-tolerance approach to malpractices;
• Ensure that ZRA corporate values are understood and demonstrated by all staff; and
• Ensure that operational and project budgets are accurately established and –successfully utilised within the amounts allocated.

3.0 Requirements
• Grade 12 School Certificate or General Certificate of Education (GCE) equivalent;
• First Degree in Economics, Business, law accounting, Business Administration, Public Administration, Accountancy, Taxation, Customs, Commerce or Trade, or Fully qualified Chartered Accountant or relevant field;
• Master’s Degree in Economics, Financial Management, Taxation and/or Business Administration or similar relevant subject;
• Minimum of ten (10) years post first Degree qualification experience with at least 6 years at Management Level or equivalent for external applicants; and Practical experience in providing taxpayer education and services; data analytics and risk management, ICT, Enforcement support functions in a tax administration environment will be an added advantage

4.0 Skills And Attributes
• Appreciation of the Acts administered by the Authority and relevant international treaties
• Good understanding of the ZRA operations & divisional inter-linkages
• Understanding of the ZRA Taxpayer Charter & Administrative policies
• Facilitate the implementation of the Data Governance framework and use of empirical evidence to support decision making in the Authority.
• An appreciation of Division’s business systems and any other relevant databases
• Appreciation of ZRA revenue targets and collection procedures
• Appreciation of ZRA Corporate Values

Work Hours: 8

Experience in Months: 120

Level of Education: Bachelor Degree

Job application procedure

• Only candidates meeting the above role specifications and competencies should apply enclosing their detailed Curriculum Vitae which should include details of residence, contact phone numbers/email address, vital statistics, three (3) referees with their contact numbers and email addresses.
• Kindly ensure that you attach only relevant photocopies of your professional qualifications.
• Applications should reach the undersigned not later than 19th July, 2024 at 17:00 Hours through the following email address to apply, ZRASMMCareers@zra.org.zm .
• The Commissioner General
• Zambia Revenue Authority
• P. O. BOX 35710
• LUSAKA

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