Summary
Date Posted: Tuesday, September 19 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Summary
Reports to the Assistant Sales and Customer service Manager, the incumbent is the front-line professional responsible for maintaining positive relationships with clients and for delivering exceptional customer support and assistance.

Main Duties
• Provides prompt, courteous, and accurate responses to customer inquiries, complaints, and requests through various communication channels in a professional manner.
• Ensures customer’s daily orders, cancellation of orders and modification transactions are conducted efficiently.
• Stays up to date with company policies, procedures, and guidelines to ensure accurate and consistent information is provided to customers.
• Manages customer feedback by collecting feedback from customers and relaying insights to the appropriate teams to help enhance products, services, and overall customer experience.

Qualifications
• Full Grade 12 certificate
• Degree in Marketing or any related field
• Must have a minimum of 3 years relevant experience
• Product and Service Knowledge
• Good Computer Skills
• Good Communication Skills

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
• If you meet the above requirements, please send your application, including a cover letter and resume, to info@pukusolutions.com  before 21st September 2023. Only shortlisted candidates will be contacted for interviews.

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