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Customer Service Executives job at TopFloor Limited
TopFloor Limited
Website :
219 Days Ago
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Vacancy title:
Customer Service Executives

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Customer Service ]

Jobs at:

TopFloor Limited

Deadline of this Job:
Tuesday, September 17 2024 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Tuesday, September 03 2024, Base Salary: Not Disclosed

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Learn more about TopFloor Limited
TopFloor Limited jobs in Zambia

JOB DETAILS:
Our client, in the energy sector, is seeking Customer Service Executives with exceptional client relations abilities to join their dynamic team. The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

Key Tasks and Responsibilities
• Initiate and implement corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
• Receive customer queries and ensure these are resolved promptly.
• Proactively Listen to handle all queries efficiently while maintaining service quality and standards.
• Help minimize defaults by reaching out to customers with delayed payments.
• Proactively contact dormant customers directly to resolve any pending issues.
• Build and maintain good customer relationships concerning the diversity of the customer base.
• Report to the Customer Service team managers issues raised by customers that need immediate actions or resolutions from the management.
• Check customer satisfaction degree after a sale and increase customer retention.
• Gather and document information about the customer and the product via available applicable systems.
• Perform any other tasks or duties that may be assigned.

Desired Skills, Qualifications and Experience:
• Must have a Bachelor’s Degree/Diploma in Social Science Studies or similar.
• Possess basic knowledge of Excel spreadsheets and data entry skills.
• Experience in assisting customers is a plus.
• Ability to work in a flexible and creative work environment with fast-evolving operations.
• Ability to multitask while working under tight deadlines with close attention to detail.
• Ability to remain professional and courteous with customers at all times.
• Must have excellent verbal and written communication skills – both in English and Swahili.
• Should be able to work in shifts.

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure
Please visit our job portal to apply before 13th September, 2024. Only shortlisted candidates will be contacted.
• To apply for this job please visit apply.workable.com.

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Zambia
Job Type: Full-time
Deadline of this Job: Tuesday, September 17 2024
Duty Station: Lusaka
Posted: 03-09-2024
No of Jobs: 1
Start Publishing: 03-09-2024
Stop Publishing (Put date of 2030): 03-09-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.
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  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc173μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`329μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid110μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid105μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Customer-Service-Executives-job-at-TopFloor-Limited-64990'94μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 168μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"200μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES687μs8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin100μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin71μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`107μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'93μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'200μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 7524100μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?127μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?1.66ms912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy